Seasonal Visitor Services Supervisor - Castle Island Boston Region Summer 2025

Position Information:
Position Title: Visitor Services Supervisor
Location: Castle Island
Start date: 03/30/2025
End date:   10/25/2025
Number of Positions: 1

Please note, if you are selected for this position and will be working less than 90 days, the position will automatically revert to a short-term position. Our short-term positions are not part of the salary scale that is advertised within this job posting.  Should this position revert to a short-term seasonal position (less than 90 days), your salary rate will be discussed with you during the interview phase of the process.

Visitor Services Supervisor – Castle Island

Description

The Department of Conservation and Recreation (DCR) manages one of the largest and most diverse state parks systems in the nation and protects and enhances natural resources and outdoor recreational opportunities throughout Massachusetts. DCR is a dynamic agency, and is one of the largest park systems in the nation. The DCR system includes over 450,000 acres of parks, forests, water supply protection lands, beaches, lakes, ponds, playgrounds, swimming pools, golf courses, skating rinks, trails and parkways.

The Department of Conservation and Recreation is seeking qualified applicants for the position of Visitor Services Supervisor at Castle Island in Boston. The primary responsibility of this position is to provide programming, historical interpretation, education, and visitor services to the public.

Castle Island and Fort Independence are maintained by the Massachusetts Department of Conservation and Recreation (DCR). Located in South Boston, Castle Island has been the location of 8 different fort’s dating back to 1634.  As a major part of the harbor defense network of Boston, Fort Independence has participated in every American conflict from the American Revolution through World War II.  Beginning in 1898, Castle Island has transitioned to a public park and is now one of the most popular spots in the metropolitan Boston area. 

In 2025 and 2026, the Commonwealth will commemorate the 250th anniversary of the American Revolution. The Visitor Services Supervisor will be responsible for sharing the history of the American Revolution and its connection to Castle Island through tours, informal interpretation, and related public engagement opportunities during the summer and fall seasons of 2025. The Visitor Services Supervisor will also support partnership programs and events with the park's Friends group, local non-profits, and designated agencies.

DUTIES:

Under the general direction of the supervisor, manages the day-to-day interpretive services programs which include:

• Responsible for the daily supervision of programs and tours, informal interpretation, roving, assisting with community events, and performing other assigned duties.
• Coordinate with community groups, partners, and Castle Island Association to facilitate and promote special events that support DCR’s mission and the park's resource management and interpretive goals.
• Conduct research, develop, and present program outlines and narratives in compliance with bureau protocols.
• Promote and publicize the interpretive, recreational, and environmental education programs at Castle Island and other DCR properties through agency-approved formats and forums.  
• Engage with audiences of all ages, including preschool children, families, adults, seniors, school groups, and individuals with disabilities.
• Submit park-wide reports and interpretive program reports as required (weekly, monthly, or end-of-season basis).
• Prepares correspondence and reports, maintains a reference library; and develops and maintains records and files.
• Work as part of a team with operations staff and rangers.
• Assist with park operations as needed (clean bathrooms, sell passes, answer phones, tidy exhibits and displays, pick up litter,