Patient Account Representative (Self-Pay)

Open until filled

Monday-Friday 8:30am to 5pm

JOB SUMMARY

The Patient Account Representative manages several tasks related to patient accounts for hospital and clinical facilities. Daily duties include making patient phone calls, setting up payment plans, monitoring accounts, collecting payments, resolving problems, and attending to inquiries regarding an account.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Process patient claims.
• Adjust accounts.
• Collect payments from patients.
• Resolve any issues relating to the patient account.
• Answer any questions patients may have about their account.
• Set up payment plans with patients.
• Assist the patient in applying for Financial Assistance.
• Negotiate any overdue balance to recover payment from patients.
• Generate bills.
• Explain insurance benefits to patients.
• Generate good faith estimates as needed.
• Perform related duties as assigned by management.

PROFESSIONAL REQUIREMENTS

• Actively checks and responds to emails throughout the work day.
• Completes all mandatory education within the given time-frame.
• Maintains regulatory requirements.
• Reports to work on time and as scheduled.
• Wears identification while on duty; uses computerized punch time system correctly.
• Represents the organization in a positive and professional manner in the community.
• Attends annual review and department in-services as scheduled.
• Attends at least 75% of staff meetings; reviews all monthly staff meeting minutes.
• Actively participates in the department’s quality improvement (QI) activities.
• Complies with all organizational policies regarding ethical business practices and the employee handbook.
• Communicates the mission, vision and values of the organization as well as the focus of the department.
• Meets dress code standards for the department; appearance is neat and clean.
• All Ferry County Health employees are required to maintain confidentiality in accordance with organizational policy, state and federal regulations, including not but limited to, the Health Insurance Portability and Accountability Act (HIPAA).

 

 

JOB KNOWLEDGE & QUALIFICATIONS

 

Education and/or Work Experience Requirements

• High school diploma/GED equivalent required.
• Experience in medical billing and collections in a clinical setting preferred.
• Ability to work on software application systems and a willingness to learn.
• Excellent typing and 10-key speed and accuracy.
• Strong understanding of medical terminology preferred.
• Solid oral and written communication skills.
• Able to work independently.
• High time-management and organizational skills.

 

 OTHER SKILLS & ABILITIES

 

Language Skills

 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, customers, and the general public.

 

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical solut