Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 50,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Clinical Leader will report to the Regional Clinical Leader and is responsible for maintaining regulatory compliance and oversight of nursing staff providing clinical services to clients for Help at Home. This role is responsible for execution of clinical operations for the market. This role focuses on delivery of high-quality, compliant client care and implementation of best practices to ensure that clinical standards are met.
 

*Regular onsite presence required in Industry City office with occasional visits to offices across all five boroughs. This person must reside in the NYC area. 

Duties/Responsibilities:

• In collaboration with enterprise clinical, quality and compliance and market leader - ensures effective execution of clinical services within the market.
• Oversees Client Admission, Supervisory and Case Management functions to ensure compliance and productivity metrics are met.
• Oversees clinical quality and adherence to standards of care.
• Responsible for market key performance indicators related to clinical quality, compliance, and productivity.
• Executes the delivery of current and new home care service programs to promote client and caregiver growth.
• Hires, develops, and leads a high-performing clinical team. Establishes teams that are cohesive and work well together to achieve quality client services and KPIs.
• Maintains staffing levels to support compliant and efficient services execution and in-market growth.
• Manages market quality and compliance – tracks all State, Federal and Contract requirements market compliance.
• Responsible for meeting audit requirements such as Department of Health, Contract, and Accrediting agencies.
• Responsible for quarterly compliance and governance activities.
• Responsible to sustain structure, workflows, staffing, and oversight to achieve full compliance with regulatory licensure requirements.
• Ensures all clinical staff are compliant with licensure requirements, and federal / state required certification, training, and continuing education.
• Actively participates in enterprise Clinical Practice Committee – bringing forth market best practices, results, regulatory changes, and recommendations for continuous quality and operational improvement.

Required Skills/Abilities:

• Excellent interpersonal, written, and verbal communication skills.
• Strong analytical and problem-solving skills
• Ability to exercise initiative and independent judgment.
• Flexibility and ability to prioritize work with minimal supervision in a fast-paced, high productive environment.
• Ability to curate and manage a high-performing clinical team.
• Strong cross-functional leader who demonstrates good partnership

Education and Experience:
 

• Bachelor of Science in Nursing (BSN) preferred
• Business degree or equivalent work experience
• Registered Nurse (RN) required with a valid license in New York
• Minimum of seven (7) years of clinical nursing experience: strong preference in home health/home care setting.
• Minimum of three (3) years managing a clinical team of significant size; including supervision of managers
• Experience working with medically fragile clients, addressing medical, social and behaviora