IT Support Specialist

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career

Our IT Desktop Support Team Members aid their local and remote co-workers, providing technical troubleshooting and resolution to any and all computer hardware and software issues.  As a member of our team, you will use your multitasking abilities and expert communication skills to follow through on all tickets and projects while maintaining that positive, professional, customer service mind-set you’ve always provided to your IT customers

Fast-paced, fast-changing and unpredictable defines our Information Technology team.  We are looking for analytical, agile, and influential leaders who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities.

Your Impact

• Provide IT support services for all aspects of user account setup and maintenance, system patching, antivirus, system imaging, break / fix on PC and Mac platforms, video conference equipment, printers / copiers, phone systems and general IT hardware / software
• Follow SOP documentation and escalate issues appropriately to higher level staff
• Manage individual workflow and maintain current ticket queue via IT ticketing system
• Provide Mobile support for iOS and Android
• Provide after hours and weekend on-call support as needed
• Develop and maintain productive and professional relationship with user base, including VIPs

Qualifications

Your Experience

• Strong service-oriented mentality is a must- excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required
• Recent hands-on technical experience with Windows 10, Mac OSX, Google Suite, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity including 802.11x, PC and Apple hardware, and mobile devices
• Recent experience with remote access and remote-control tools to support remote employees - MS Remote Desktop, Zoom, etc. 

Additional Information

The Team 

The Employee Success Team builds and supports technology to create delightful experiences for our employees.  It’s crucial that everything we offer and create are easy for people to use and understand.  We have a high-performance culture filled with people that refuse to take no for an answer.  Our team takes pride in taking technical excellence to a whole new level and are intrinsically motivated to do some of our best work yet.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For