Senior Software Engineer

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

The focus of our Azure CXP Engineering is to build extensible platforms, connected customer experiences (CX), enable digital transformation, and improve customer outcomes. Our top-level objectives include winning customer satisfaction by providing the help they need and reducing customer challenges. Our team believes in living the core Microsoft values of Respect, Integrity and Accountability.

We are looking for a Senior Software Engineer with a passion for delivering well-designed, scalable, and reliable software for large-scale projects. As Senior Software Engineer, you will collaborate closely with multiple teams to deliver key customer solutions and the technology to support them. If you are passionate about cloud computing and want to work on a team improving the Azure customer experience, you like to work with services using leading technologies like Azure OpenAI, and you want to play a role in the design of mission critical features for Azure, then we have a tremendous opportunity for you. Come create transformational results for our customers using Azure and AI, with a critical focus on the performance, reliability, security, and extensibility. Are you interested in joining a continuously learning, collaborating team dedicated to innovation and embracing diverse perspectives? Then come and join us!

Every day, our customers stake their business and reputation on our cloud. You can help Azure Customer Experience Platform provide our customers with the world-class cloud services they need to succeed.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Azure aspires to be the world's computer. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond

Responsibilities

• Leads discussions for the architecture of products/solutions and creates proposals for architecture by testing design hypotheses and helping to refine code plans. Provides reactions, proposed solutions, and inputs to architects. Partially owns solutions for architecting of solutions, with minimal technical oversight. Develops design documents for designs or User Stories and determines the technology that will be leveraged and how it will interact. Shares learnings and identified solutions from investigations with the team and owns for some design decisions. Assures system architecture meets security and compliance requirements and expectations.
•  Leads by example within the team by producing extensible and maintainable. Optimizes, debugs, refactors, and reuses code to improve performance and maintainability, effectiveness, and return on investment (ROI). Applies metrics to drive the quality and stability of code, as well as appropriate coding patterns and best practices.
• Applies debugging tools and examines logs, telemetry, and other methods to verify assumptions through writing and developing code proactively before issues occur and reactively as issues occur for products. Conducts retrospective debugging of solutions to identify root causes of problems.
• Reviews the code of a product to assure it meets the team's and Microsoft’s quality standards, is reliable and accurate, and is appropriate for the scale of the product/solution area. Applies feedback to current and future iterations. Participates in code reviews to ensure coding standards are followed. Considers diagnosability, reliability, and maintainability when reviewing code, and understands when code is ready to be shared or delivered. Applies and screens for coding patterns and best practices in reviews and provides feedback on code to drive adherence to best practices.
• Leverages subject-matter expertise of product features and partners with appropriate stakeholders (e.g., project managers) to drive a workgroup's project plans, release plans, and work items. Organizes work into smaller sets of tasks as part of an overall roadmap. Guides other members for project estimation and escalates any issues that would cause a delay.
• Maintains operations of live service as issues arise on a rotational, on-call basis. Implements solutions and mitigations to more complex issues impacting performance or funct