Quality Assurance Supervisor - Housekeeping

Job Description

Responsibilities:

The Quality Assurance Supervisor is responsible for the daily inspection of guest rooms, suites, villas and guest hallways.

• The Quality Assurance Supervisor is required to complete a minimum of 60 guest room inspections per day for the Resort rooms and 40 for the Tower suites, as well as conduct visual inspections of guest hallways.
• Inspections must meet Wynn Standards of cleanliness for all guest rooms, suites and villas.
• The Quality Assurance Supervisor spends up to 90% of their time on the floor, interacting with guests and employees, coaching Guest Room Attendant and Utility Houseperson on room standard techniques and completing written documentation.
• Participate in special projects during their shift.
• Proficiency in MS Office and other basic computer applications.
• Operate the Property management System such as OPERA and the room tracking program.

Qualifications

• This position requires that you are 21 years of age or older.
• Requires a high school diploma or equivalent and a minimum of two years experience in the Housekeeping field preferably in a four/five star large casino or hotel environment.
• Candidates must be detail oriented and have the ability to effectively read, write, and speak English.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.