Associate Administrator, Transformation & Strategic Projects - Ambulatory Operations lmp - Full Time 8 Hour Days (Exempt) (Non-Union)

The Associate Administrator, Transformation & Strategic Projects will design, lead, and implement priority projects that are centered around continuous improvement, efficiency, patient safety, patient experience, program planning, strategy, and system integration. The Associate Administrator will participate as a thought leader across the health system in continuous refinement, development, and expansion of the Keck Operating System. This position will work closely with senior executives across the medical group and health system to define and improve operational workflows in accordance with best practices, improve shared-service model implementation, flow and collaboration. They will collaborate with system and external technology partners in the implementation of innovative solutions to accelerate and hardwire process improvement. They will engage with new modalities, technology solutions and practices to create more value for leaders that supports business analytics and data driven decision making, and value for patients by creating a seamless, inviting experience. This position leads a team of project management, process improvement, operations strategy, digital health, and patient experience, experts that support measurable improvement efforts and expanded clinical programming across ambulatory operations. This role requires an exceptional leader with proven ability to utilize interpersonal skills to develop partnerships with leaders across the system to drive alignment and execution of high-level priorities through process improvement, change management, and collaboration. The Associate Administrator, Transformation & Strategic Projects will also serve as Chief of Staff for USC Care partnering closely with the USC Care Executive Leadership team to establish and oversee priority projects. As Chief of Staff this individual will lead the roll out of the annual operational goal development and deployment process for USC Care Medical Group. As needed the Executive Administrator, will attend meetings as Chief of Staff on behalf of the USC Care Executive Leadership Team where they will integrate work streams, linking the USC Care Executive Leadership Team with broader Keck Medicine of USC initiatives and advising ambulatory executives in decision-making. The Executive Administrator will project manage multiple initiatives and will develop implementation roadmaps and facilitate action with concrete deliverables all aimed at driving ambulatory operational & service excellence. In addition, the Executive Administrator, acts as a coach for USC Care, is committed to developing a high performing and high potential staff, while establishing collaborative relationships with physicians, nurses, other clinicians and administrative leaders to build support for change and sustainability efforts.

Essential Duties:

• Ambulatory Operations Improvement: Leads the assessment and diagnostic of problems, architects’ data analytics, develops performance dashboards, and leads and manages structured improvement initiatives, from large scale transformational projects to focused improvement events. Leads successful transformation events as determined by the operations leadership to improve clinic access, capacity, growth, and throughput. Demonstrates extensive process improvement and project management expertise that supports meaningful care process improvements, as well as ensures the development and implementation of detailed project plans on time/budget, and inclusive of input and engagement from internal and external stakeholders as appropriate. Independently leads projects of strategic importance for Keck Medicine of USC, including but not limited to the development of detailed project management plans to drive predictable results, facilitation of process improvement projects and events, develops/maintains quality deliverables for projects, and provides regular status updates in appropriate forums. Designs care coordination/patient navigation programs and create capabilities (through technology/systems improvement) that will enhance coordination of care across the clinical practices. Leads and develops a team of project management & processes improvement experts.
• Digital Health: Responsible for the direction and leadership of operational, financial, programmatic, and personnel activities for the Digital Health operation at USC Care Medical Group. Leads a highly matrixed cross-functional team environment to design, direct, and implement the ambulatory digital strategy and roadmap. Collaborates with key senior leaders to set the vision and is accountable for the successful planning, execution, and ongoing enhancement of all digital programs, products, and operations that affect patients, clinicians, and employees of the health system. Collaborates closely with all stakeholders, including operational leaders, physicians, department heads, information systems, marketing, publ