Island Club Membership Manager
Four Seasons Hotels and ResortsAbout the role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.ISLAND CLUB MANAGER
The Four Seasons Resort Lāna’i is looking for Island Club Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
WHAT YOU’LL DO
The Island Club Manager oversees all aspects of member and guest services, delivering exceptional, personalized experiences that enhance engagement, satisfaction, and loyalty. This role leads daily Island Club operations, supports Golf Operations, builds strong member relationships, and ensures the highest standards of hospitality, service, and operational excellence in a luxury resort environment. Responsibilities include, but are not limited to:
Deliver personalized service to Island Club members and resort guests by coordinating dining, activities, golf tee times, transportation, and special requests while building strong member relationships
Manage Island Club and Golf Operations administration, including reservations, guest profiles, memberships, tee time requests, and member communications
Maintain expert knowledge of membership benefits and guidelines, ensuring compliance and prompt resolution of member and guest concerns
Oversee Island Club pool operations, ensuring cleanliness, organization, stocked amenities, and coordination with resort departments to uphold service standards
Support Golf Operations through tee time management, forecaddie services, golf clinics, member engagement activities, and VIP golf experiences as directed
Assist with retail operations, merchandise receiving, and inventory support while collaborating across departments to deliver a seamless member experience
And More!
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