Systems Engineering Principal

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

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The Customer Centric Reliability Engineering (CCRE) organization at Salesforce is focused on ensuring our products deliver seamless reliability to exceed customer expectations. The Problem Management team drives post-incident analysis, enabling teams across Salesforce to learn, remediate, and improve the reliability of our platforms. This Principal Engineer role is critical to our success, as they will lead the charge in uncovering technical themes, recommending improvements, and pushing for systemic changes across our clouds. You will be hands-on; reading code & working directly with other engineers on suggested solutions.

You thrive in complexity, working horizontally across teams to identify common themes, drive impactful remediation, and define development priorities for paved path solutions. You are not afraid to challenge the status quo, ruffle feathers when needed, and passionately advocate for the best outcomes for our customers. You are a generalist with expertise in various practices: Infrastructure, Networking, Security, Application Development, Monitoring, and ITIL processes. You communicate effectively, influence cross-org through reliability architecture programs with data-driven insights, and collaborate deeply across technical and business boundaries.

Your mission is to identify recurring/systemic patterns across incidents, releases, and problems, ensuring scalable and sustainable solutions. You will work closely with service owners to ensure their platforms meet the highest standards of resilience and remediation. Additionally, you will define and advocate for development work that prevents future incidents and improves Salesforce’s operational reliability, resilience, remediation, and recovery.

Responsibilities:

• Identify and analyze recurring technical themes across incidents, releases, and problem management data. Recommend improvements across multiple clouds and advocate for systemic changes.

• Drive engineering teams to memorialize recommended improvements into their roadmaps and deliver sustainable, impactful solutions.

• Define and prioritize paved path development functions for the Site Reliability Engineering organization, ensuring these efforts align with the greatest potential impact.

• Conduct reviews of high-impact incidents and problems to ensure appropriate levels of remediation across platforms and services.

• Collaborate with service owners to drive root cause mitigation, corrective actions, and incident detection improvements.

• Foster an environment of proactive reliability and resilience, ensuring all platforms meet high standards of technical excellence.

• Communicate effectively across technical and executive audiences, advocating for necessary changes and championing cross-cloud collaboration.

Minimum Qualifications:

• 10+ years of engineering experience, including a focus on reliability engineering, post incident analysis.

• Proven experience driving systemic technical improvements across platforms and teams in large-scale, distributed systems.

• Experience with various architectures and platforms; and proficient in both windows and linux/unix, debuggers/understanding stacktraces, architectural patterns.

• Strong communication and leadership skills, with a track record of influencing and driving change across engineering and business organizations.

• Experience with incident analysis, root cause identification, and defining technical re