Specialist, Technical Onboarding (Contractor)

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Amplify is seeking full-time, seasonal Specialists to join our Technical Onboarding team (TOT) and make a nationwide impact on educators and students. Our Specialists, Technical Onboarding ensure educators have access to the Amplify digital products they have purchased in a timely and efficient manner through managing all aspects of the technical onboarding process (ie, enrollment, licensing and entitlement). This position is a great opportunity for individuals with strong technical skills who are excellent in providing customer support and eager to expand their knowledge in educational technology.  

This is a temporary contract position scheduled to continue until the end of September 2025.

Essential Responsibilities:

In this role, you will:

• Ensure a smooth technical onboarding process by coordinating digital product setup and enrollment data sharing for new and existing customers.

• Maintain clear and consistent communication with customers and internal teams to facilitate successful product launches and ongoing support.

• Monitor customer data transfers to ensure the safety of Personally Identifiable Information (PII) and data compatibility.

• Manage a profile of customer accounts whose milestones span varying timelines while ensuring all steps of the onboarding process are delivered by their respective deadlines. 

• Participate in collaborative and individual projects that support the overall Technical Onboarding team’s needs as they relate to the onboarding and support of customers. 

• Collaborate with internal and external teams to meet implementation timelines and customer-specific success criteria.

• Provide continuous support post-launch, including troubleshooting and product access.

• Stay current on updates to data systems and technical processes, and adapt to changes in a fast-paced environment.

• Utilize strong technical and analytical skills to research issues and deliver solutions for diverse implementation scenarios.

• Operate with empathy, active listening, and kindness to foster positive relationships with customers and partners.

You are a good fit for this role if you:

• Proactively engage in new learning with confidence

• Are receptive to feedback and have a growth mindset about your work

• Can analyze, interpret and apply technical content clearly and compellingly

• Are a self-starter who can find solutions to challenges

• Have a keen attention to detail

• Have excellent communication skills, both over the phone and electronically

• Thrive in fast-paced environments with high-demands

• Can adapt to day-to-day changes with ease

• Takes pride in being a brand ambassador and delighting customers in every interaction

Minimum Qualifications:

• Associate's degree or at least two years of experience in IT/Help Desk support.

• Minimum of 2-3 years of professional customer service experience.

• Proficiency in Zoom and Google Suite, especially Google Sheets, Google Meet, and Google Docs.

• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.

• Strong information management and problem-solving abilities.

• Demonstrated customer service excellence.

• Self-motivated, detail-oriented, and capable of taking ownership of tasks.

Preferred Qualifications:

• Experience and proficiency with macOS and Apple hardware/software solutions.

• Experience with Sale