Customer Support Advisor (ZR_22913_JOB)

This is a remote position.

Job Highlights:

Contract: Independent Contractor
Schedule: 8:30 AM to 12:30 PM UK time Monday to Friday
Client Timezone: GMT/BST (UK Hours)

Client Overview

Join a rapidly growing premium wellness company that’s transforming lives through innovative anti-aging and health optimization products. This established UK-based organization is expanding internationally, driven by a commitment to exceptional customer care and premium product quality. With a mission to enhance longevity and vitality, they’ve built a loyal customer base through personalized service and scientific expertise.

Job Description

As a Customer Support Specialist, you’ll be the vital link between health-conscious customers and their wellness journey. This role goes beyond traditional customer service - you’ll provide consultative support to customers seeking to optimize their health and longevity. Working with a premium customer base primarily aged 35+, you’ll deliver empathetic, knowledgeable guidance while handling technical aspects of their orders and subscriptions. This position offers exciting growth potential as the company expands into international markets, including the US, Australia, and New Zealand.

Responsibilities

• Provide thoughtful, personalized email responses to customer inquiries through our advanced ticketing platform
  
• Guide customers through their wellness journey with empathetic, detailed support
  
• Process and manage customer orders, subscriptions, and account modifications
  
• Share product knowledge about premium supplements and their ingredients
  
• Assist less tech-savvy customers with website navigation and online purchases
  
• Ensure comprehensive responses that address all aspects of customer inquiries
  
• Collaborate with the wellness team to escalate health-specific questions
  
• Maintain high-quality communication standards while meeting response time goals
  
• Support the company’s growth by contributing to customer retention and satisfaction
  

Requirements

• Basic understanding of vitamins, supplements, and wellness products
  
• Knowledgeable of the platform Gorgias
  
• Excellent written English communication skills with attention to detail
  
• Natural ability to provide empathetic, patient support
  
• Experience working with mature customers preferred
  
• Comfortable with technology and ability to learn new platforms quickly
  
• Available to work UK business hours 
  
• Strong organizational skills and ability to manage multiple inquiries
  
• Genuine interest in health and wellness
  
• Previous experience with customer service platforms beneficial
  
• Ability to maintain composure while handling complex customer situations
  
• Growth mindset and eagerness to learn about new wellness products
  

Benefits

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job