Rooms Control Clerk - Resort Services

 

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you. 

This position will be responsible for be the coordination of unit inventory activity between the Resorts Operations Division and the Inventory Management team as well as serve as the main point of contact for Front Desk Agents in relations to inventory questions.

COMPANY BENEFITS:

• Matching 401K 
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL FUNCTIONS AND TASKS:

• Coordinate room status and inventory control issues with the Housekeeping, Engineering, Inventory Management, Resort Services and other departments, as necessary.
• Assist Front Desk, Resort Service team members with complex room moves and/or other inventory management issues.
• Monitor and update the status of all Out of Order and Out of Service units to insure optimum inventory available for sale.
• Monitor occupancy, arrival and departure levels for changes from forecast and inform Management of potential staffing changes needed.
• Process all express checkouts in order to allow the front desk management staff to work with desk clerks, as necessary, to expedite a higher level of customer service.
• Handle all troublesome registration and checkout transactions to allow the desk clerks to focus on processing standard transactions in greater volume.

QUALIFICATIONS:
• The ability to support and direct Front Desk specialists to achieve or exceed departmental objectives in the most efficient and effective manner.
• Able to prioritize tasks and workloads in order of importance.
• An ability to build rapport and trust quickly with colleagues.
• Create an environment oriented to trust, open communication, creative thinking and cohesive team effort.
• This job requires extreme accuracy and good customer service skills; some judgment is needed in handling owner and guest situations.

EDUCATION and/or EXPERIENCE:
• High school diploma or GED.
• Previous experience in a Resort or Hotel Front of the House Role.
• Strong computer knowledge and ability to create spreadsheets for business use.
• Knowledge of Timeshare Ware property management system required.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.