Senior Project Manager

Description

ABOUT VERATO

Verato, the identity experts for healthcare, is a high growth healthcare technology company that enables better care everywhere by providing the single source of truth for identity to organizations across the care continuum. Over 70 of the most respected brands in healthcare rely on Verato’s next generation cloud identity resolution platform for a complete and trusted 360-degree view of their patients, provider networks, and customers in their communities. With significant market momentum building towards digital health transformation, Verato is experiencing hyper customer and revenue growth, doubling in last 15 months alone and growing over 50% annually over the last 3 years. More importantly, Verato celebrates 99% customer retention, exemplifying the fact that customer obsession is at the center of our growth story. 

Core to Verato’s strategy for continued growth is our drive to build a strong people-first culture that attracts, develops and retains the best skills and talent in the world. Verato operates on the simple notion that a company must first and foremost take care of its employees. In turn, these employees will take care of the company’s customers, and these customers will take care of the company’s shareholders. Verato believes in empowering teams with the best tools and development available. Staff receive opportunities to expand their knowledge in areas of technology (e.g. big data, distributed/cloud computing, complex algorithms), healthcare and organizational development. As Verato continues a trajectory of high-growth and high impact, each member of the team gets an influential front-row seat as we execute our business strategy. Together, we can make a profound and positive change in healthcare as we know it today. 

VERATO VALUES

We are focused on continually raising the bar on excellence across the organization, from marketing to engineering to customer service. Our guiding principles are to Make a Difference, to be Trustworthy and to be Customer Obsessed.

Verato employees have a precise focus on proactively protecting the privacy and security of all systems while always ensuring they are following documented policies and procedures.

ABOUT THE POSITION:

As a Senior Project Manager, you will oversee high-impact, complex projects, including work with Verato’s strategic accounts. This role requires expertise in project leadership, stakeholder management, and the delivery of solutions that align with Verato’s identity management platform for healthcare and other markets. Acting as a trusted advisor, you will work cross-functionally to ensure projects achieve measurable business value while maintaining strong customer relationships. This position reports to the VP of Professional Services, Customer Experience.

ESSENTIAL DUTIES and RESPONSIBILITIES:

This is a multi-disciplinary role that requires excellent communication and organization skills, along with an understanding of technology and project management processes, and the ability to have a customer-first perspective.

• Oversee the entire lifecycle of high-priority projects, from contract initiation through delivery, ensuring alignment with customer objectives and timelines.
• Serve as the primary liaison for strategic accounts, building strong relationships with executive-level stakeholders and aligning project goals with their broader business strategies.
• Identify, assess, and mitigate project risks, escalating critical issues as needed to keep projects on track.
• Define, measure, and report on key ROI metrics for implemented solutions to demonstrate business value.
• Lead cross-functional teams, including solution architects, implementation consultants, customer success managers, and technical support, to ensure seamless execution of account-specific objectives.
• Provide guidance on Verato’s technology and implementation best practices, ensuring customers leverage the full potential of the platform.
• Develop project documentation, including plans, architectural diagrams, and data flows, tailored to customer needs.
• Facilitate technical workshops and collaborative strategy sessions with client teams, turning insights into actionable deliverables.
• Partner with product, engineering, and customer success teams to gather feedback and drive continuous improvements in Verato’s offerings and processes.
• Support organizational change management to ensure project adoption and impact.
• Mentor and advise junior project team members, supporting their development and growth.
• Plan and manage resource allocation to optimize capacity across multiple concurrent projects.