Customer Issue Resolution Operations Analyst

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Customer Issue Resolution Operations Analyst (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role:

As a(n) Customer Issue Resolution Operations Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Identifying, prioritizing, and leading projects that drive attainment of operating plan and short-term strategic targets
• Gathering information by observing workflows, reviewing reports, conducting employee interviews, etc.
• Training and development
• Participate and system test for acquisition integrations related to the CIR Team
• Participating on area projects that focus on process evaluation and gap reduction and/or process or system optimization opportunities. Provide updates and ideas within leadership meetings, Tier meetings and LSS projects
• Advise CIR Managers on project status, improvement rollouts, and areas of focus based on analysis of metrics and available reports.
• Own standard work creation, process improvement, implementation, and strategy processes. Accountable for maintenance of SOPs/job aids and coordinating training as needed
• Providing leadership and education within process implementations and best practices in connection with the USAC CIR teams.
• Leading regular meetings within CIR to review any new end-to-end process changes, adherence to on-going or new CIR standard work, and upcoming performance enhancements.

Your Skills and Expertise:
 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

•  Bachelor’s Degree or higher from an accredited university and a minimum of four (4) years of customer service and operations experience

OR

• High School Diploma/GED from AND eight (8) years of customer service and operation experience

Additional qualifications that could help you succeed even further in this role include:

• Minimum of two (2) years of Account Receivable experience in a private, public, government or military environment
• Minimum of two (2) years of process improvement skills in a private, public, government or military environment
• Strong oral and written communication skills
• Creating standard work, process improvement, implementation, and strategy processes. Accountable for maintenance of SOPs/job aids and coordinating training as needed
• Establishing and maintaining quality standards
• Problem solving, critical thinking and analytical skills; ability to root-cause problems and quickly articulate creative, practical solutions
• Proven track record as a self-starter, collaborative, and team player
• Collaborator with excellent oral and written communication skill
• Experience in Project Management and collaborating with functional teams

Work location: Remote-United States

Travel: May include up to 10%[domestic/international]

Must be legally aut