EES Program Coordinator

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

 

PSE's Customer Energy Mgmt & Renewables team is looking for qualified candidates to fill an open EES Program Coordinator position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

Coordinates operational activities associated with the successful execution of PSE’s Energy Advisor team, who support Customer Energy Management and Customer Energy Innovation’s programs, products, and services with moderate technical complexity, budget, and scope. Is responsible for successful execution of program activities including all necessary communications and training, stakeholder management, and customer service needs. Identifies areas of improvement in the program and/or related processes and produces solutions. Codevelops and coordinates project plans and schedules that drive results through hands-on project management.

 

Demonstrates a desire and ability to successfully collaborate with cross-functional teams. Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

 

• Develop and revise materials in support of program activities such as presentations, trainings, reports, marketing collateral, statements of works, etc.
• Coordinate team activities with vendors and internal stakeholders meet program goals and objectives as defined by Product/Program Managers and/or Market Manager.
• Proactively communicates with internal and external stakeholders on integration opportunities, program impacts, and necessary trainings.
• Identify opportunities to evaluate program data trends and report insights, collect and synthesize data from multiple sources to support decision making.
• Identify and support execution of process improvement initiatives and quality control processes.
• Monitors customer satisfaction survey scores and comments, identifies action items to improve and successfully addresses or escalates customer complaints as necessary.
• Supports development of strategic marketing and outreach initiatives to help reach program goals.
• Manage program orientation process for internal and external stakeholders and oversee training for program implementers and/or contractors.
• Conduct market research and support development of business cases, strategic planning, and potential pilot initiatives.
• Performs other duties as assigned.

Minimum Qualifications

• 3 years of experience with program coordinator and/or management, planning & budgetary responsibility.
• 2 years of experience in planning with some budgeting responsibilities.
• Experience in communications campaign.
• Experience identifying and implementing process improvement efforts.
• Excellent written and oral communication skills including presentation and analytical skills.
• Experience providing an excellent customer service experience.
• Ability to coordinate and facilitate meetings including set-up and day-of logistics.
• Intermediate skill level in Microsoft Suite including Microsoft Word, Excel and PowerPoint.
• Strong attention to detail and quality assurance.

Desired Qualifications

•    Experience working in SAP. 
•    Demonstrated ability to develop and deliver training to internal and external partners.
•    Demonstrated experience in energy efficiency, renewable energy, or clean energy programs, with knowledge of utility-based energy management solutions, emerging technologies, and industry best practices.
•    Comfortable with public speaking and communicating with an audience. 
•    Experience working with PowerBI or other data visualization software. 
•    Experience coordinating and/or managing both external and internal vendors and stakeholders including trade organizations and community outreach. 
•    Desire to work in a hybrid team environment.
 

Additional Information

At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.

 

The pay range for this position is $74,000.00 - $111,900.00, and this position is eligible for annual goals based incenti