Principal ServiceNow Architect DHS (Remote)

*We are open to supporting 100% remote work anywhere within the U.S.*

As a Principal ServiceNow Architect, you serve as one of a few prestigious and high-impact roles within our organization and across our client space. You will shape the solutions we deliver, create our go-to-market strategy, drive innovation in ServiceNow solutions, and ensure the growth of our people and our business. This role combines an exceptional depth of technical expertise with visionary leadership, influencing the development of cutting-edge ServiceNow solutions, fostering knowledge-sharing, and engaging in thought leadership within the ServiceNow community.

Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including (but not limited to) RFI, RFP, prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise. 

Your responsibilities include: 

• Solution Design and Architecture: Drive collaboration with clients, internal stakeholders, developers, and business analysts to drive requirements definition, create a shared understanding of business processes, introduce new capabilities, and design robust and scalable ServiceNow and integrated technology solutions. Build thought-leaders within the practice who. can create certainty in the solution when there is client ambiguity, and lead the client to informed architectural sound solutions. Create detailed technical designs that align with the client's short- and long-term needs and leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.  

• Technical Consultation: Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise and leadership. 

• Thought Leadership: Build the Practice brand throughout the ServiceNow ecosystem, setting our organization as the thought leader within the space. 

• Implementation Support: Define and uphold the Practice’s standards for collaboration with project managers, developers, and other teams to support the implementation of ServiceNow solutions. Develop a comprehensive network of experts who can ensure that requirements are accurately translated into a functional solution.  

• Integration and Automation: Design new and innovative integration solutions that can be leveraged across the Practice. Ensure practice-wide understanding of these solutions to drive adoption throughout the client base. Develop architects who can deliver data consistency and integrity across different platforms. Create the standards for document data and integration plans, roadmaps, and strategies. 

• Performance Optimization: Identify new methodologies and technologies to institute within the Practice’s performance analysis and optimization best practices. Ensure practice-wide understanding and adherence to these new concepts and procedures. 

• Quality Assurance: Ensure the delivery teams are adhering to quality assurance best practices. Drive successful outcomes where teams are falling short of meeting standards. 

• Resource Management: Work closely with resourcing, practice leadership, and program management to ensure that the appropriately certified, trained, and experienced resources are working on projects. Identify new resource requirements as markets and strategic initiatives change. 

• Security and Compliance: Identify and mature new security solutions to meet new or changing compliance requirements. Ensure security and delivery teams implement robust security measures and maintain secure environments for our clients. 

• Documentation and Knowledge Sharing: Create comprehensive technical design documentation, including architecture diagrams, configurations and customization design specifications, data models, integrations, workflow specifications, and implementation guidelines. Drive contributions to the knowledge base and share best practices within the team and the Practice. Lead the sharing of knowledge across the practice, including white papers, demonstrations, and lunch and learns. 

• Continuous Learning: Stay abreast of and be a leader on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. Continuously enhance your expertise to provide cutting-edge solutions and innovative approaches. 

• Client Relationships: Build trusting relationships with clients through effective communication, by understanding their needs, and by delivering high-quality solutions that exceed their expectations. Identify their needs before they realize and provide strong guidance that suppor