Customer Service Representative (6 month Contract)- Bilingual Spanish

<div class="content-intro"><p>At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.</p></div><p><strong>Start Date: August 3, 2026<br>End Date: January 29, 2027<br>Training shift: 8am-5pm MT (from Aug 3- Aug 28)&nbsp;<br></strong></p> <p><strong>Location - Hybrid:&nbsp; Lehi, UT office- Mondays &amp; Tuesdays (In-Office Days)&nbsp;</strong></p> <p>At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.</p> <p>Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience.</p> <p>As a Member Advocate Contractor, you’ll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.</p> <h3><strong>What you'll do:</strong></h3> <ul> <li>Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support&nbsp;</li> <li>Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare</li> <li>Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team</li> <li>Reporting into a Team Lead, this will be an essential role at Collective Health</li> </ul> <h3><strong>Your skills include:</strong></h3> <ul> <li>Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members</li> <li>Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries</li> <li>You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service</li> <li>Ability to learn new software programs and adapt quickly to new processes&nbsp;</li> <li>You are technologically savvy&nbsp;</li>