Senior Production Engineer

Job Description:

Job Title: Senior Production Engineer

Corporate Title: Assistant Vice President

Location: Cary, NC

Overview

At Deutsche Bank, we're passionate about building solutions that are meaningful and highly statable and scalable. We are currently seeking an experienced professional to expand our Production Engineering team. As a Senior Engineer, you are responsible for the stability and reliability of the application platforms by ensuring that the underlying infrastructure is running smoothly and that systems/applications are working as expected. As the owner of the production platform, you will manage for expeditious and timely resolution of the production issues, ensuring minimal downtimes, and continuity of services and will need to lead delivery of other team members and control their work where applicable. Furthermore, you will participate on the investigations, identification of the toils, and manual efforts and will be empowered to creatively develop new solutions to evolving challenges.
 

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration.

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do

• Regional accountability for production support services across the application portfolio, strategic thinker, a team leader, take on leadership responsibilities and influence the direction of the Production team, the drive towards Site Reliability Engineering (SRE), along with strong prioritization and risk management bias

• Manage major incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Build up subject matter expertise on the applications being supported including business flows, the architecture of the application, and the hardware configuration. Build and maintain effective and productive relationships with the Business stakeholders, engineering colleagues, vendor teams, and infrastructure

• Ensure incidents and service requests are resolved to the best of Level 2's (L2) ability and ensure any escalations to Level 3 (L3) are kept to an absolute minimum, drive root cause investigations to provide the relevant feedback into Incident, Problem, and Change management processes

• Provide technical and thought leadership to the team in the context of incident and service request management, ensure adequate monitoring to ensure application Service Level Agreements (SLA)/Key Performance Indicators (KPI) and maximum application availability (uptime) are achieved

• Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and ensure the production NFRs (production readiness criteria) are included/considered. Helping knowledge management ensuring support runbooks and knowledge articles are kept up to date. Help to drive a pro-active and predictive approach to support within the team adapting to SRE techniques

Skills You’ll Need

• Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience up to the most senior level, Team lead experience in IT support, and interacting with application end users

• Experience working in large corporate environments / financial institutions - preferably investment banking, in Global delivery set up. Able to adapt to a changing environment and drive change, self-motivated, delivery focused with the ability to work independently where required. Drive forward production transformation agenda (incl. automation, AI / ML solutions) fostering production engineering culture

• Experience in migrating on premises application to cloud and hands on knowledge in supporting cloud applications

• Experience in working with relational database management systems. Knowledge of how to navigate and troubleshoot issues on these systems and technologies (for technical thought leadership), experience of using monitoring and scheduling tools such as Geneos, Netcool, Control-M and/or Autosys
  Proficient with Service Management tools, Oracle PL-SQL, UNIX (Shell Scripting), Web logic, Java, MySQL, Kafka, Openshift, UrbanCode Deploy, Jenkins, Docker, Kubernetes, App Dynamics, and Splunk

• Advantageous: Data transformation/dataflow processin