Administrative & Customer Care Specialist

Company Description

SGS is the world's leading Inspection, Verification, Testing and Certification company, with over 96,000 employees in 2,600 locations around the world.  We deliver a global service with local expertise, to market leading clients across 11 different industries worldwide.

We are currently recruiting Administrative & Customer Care Specialists who will be based on-site in our Naas office.

Job Description

The successful candidate will be responsible for the following activities:

• Processing applications received by post and phone, this includes document verification and payment processing activities
• Monitoring /answering of queries by telephone and/ or email to ensure they are dealt with within the service level agreement parameters.
• Handling of complaints in accordance with company procedures
• Preparation of quality and productivity statistics as required
• Compilation and preparation of daily, weekly, and monthly reports.
• Collaboration with clients or third parties to identify and implement service improvements at an operational level
• Create and update training documentation in line with operational procedures.
• Provide training as and when required.
• Stock Control maintenance
• Managing administration, communicating and coordinating with internal departments
• The maintenance of call centre operational policies and procedures
• Handle confidential information securely and in line with Records Management and Data Protection Policies.
• Provide support and assistance to other teams as required.

Qualifications

Skills

• A minimum of 2 years’ experience in an administrative role
• Excellent written communication skills in English with the ability to compose professional correspondence
• Self-starter, detail oriented, extremely well organised, and able to manage time and multi-task
• Ability to deal with clients in a professional and courteous manner
• Strong PC skills including Excel, MS Office: Outlook, Teams, Word & PowerPoint
• Comfortable adapting to new situations and problem-solve in dynamic situations

Additional Information

Benefits of working at SGS Ireland:

An overview of some of the benefits available:

• Comprehensive training programme
• Progression Opportunities
• Annual Tax Saver Tickets for Rail, Bus and Luas
• Bike to Work Scheme
• Employee Assistance Program
• Digital Wellness Platform
• Pension upon successful completion of probation