When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Senior Associate, Quality Assurance will play a key role in supporting the development, implementation, and oversight of business and quality control processes within the Communications business unit. This position will work in close collaboration with the Communications Strategy team and key stakeholders to ensure alignment with strategic goals and quality standards

What You'll Do

• Assist in the development, implementation, and maintenance of business controls and compliance programs within a business unit; to ensure compliance with regulatory requirements and company standards
• Assist in the documentation of control processes, policies, and procedures.
• Support continuous improvement in quality processes and systems
• Assist in conducting internal control reviews and quality checks to assess compliance and identify areas for improvement.
• Support research and development for controls on various platforms, when necessary
• Conduct research and gather relevant information to support analysis on Communication testing
• Work closely with cross-functional teams to identify areas of improvement and implement corrective and preventive actions
• Support internal audits to ensure compliance with quality standards as procedures
• Identify and escalate findings to leadership with examples and proposed solutions

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
 

What you have

Minimum: Indicate minimum education, skills and experience required.

• Understanding of internal business practices
• Knowledge of internal systems
• Ability to liaise with other control professionals to assess, document, and test controls.
• Strong analytical and problem-solving skills, with the ability to identify and resolve control issues.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate with colleagues and management.
• Ability to work in a fast-paced, dynamic environment with multiple priorities and competing demands.
• 3+ years of experience in internal controls, audit, or related field

Preferred: Indicate “nice to haves” regarding education, skills, and experience.

• Bachelor's degree in a relevant field (e.g., Quality Management, Engineering, or Science)

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Feeling your best hel