Deputy Manager, Customer Quality

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About the Role

This Customer Quality position will be a key resource to manage Maruti Suzuki (SMG, Gujarat) Zero Km. and Warranty issues. The person will track Quality issues, track with internal CFT (SW/HW/Mfg./ME) for analysis and corrective measures and finally closing with customer. He will be the single point of contact from Quality for all Maruti Suzuki (SMG, Gujarat) related topics and will support New Project Quality activities.  

Your Team

This position will report to the Customer Quality manager and will be managing the QREs in Maruti Suzuki (SMG, Gujarat) plants.

 
What You Will Do

• Take leadership and manage local customer Quality function. Must have critical judgement to provide timely correct input to Harman Pune Plant team and Coordinate with CFT and supply required information to Customer. Act as a single point of contact for all Quality related topics.   

• Must have high level of interpersonal skills to maintain healthy relations with customers.

• Track issues at Zero Km. in customer plants.  

• Initiate ICA, Track analysis, coordinate with Customer’s PQ team and timely closure of issues.

• Manage software reflashing at Harman warehouse, customer plant and yard, as applicable. 

• Track warranty issues, track analysis and coordinate with Customer’s PQ team and Market quality team for issues closure.

• Provide Technical troubleshooting for critical cases to customers. 

• Manage critical documentation required for Zero Km.& Warranty. Log and update analysis closure in global issue tracking portal.

• Manage Harman Gujarat warehouse operation and maintain Inventory tracking.

• Support New Project Quality activities. (Packaging trial/Vehicle fitment trial/coordination etc.)

• Track vendor rating and analyze to drive improvement. 

• Maintaining relevant documentation as per IATF requirement.

What You Need

• Minimum 8-10 yrs. of experience in Customer Quality field.

• Must have handled a team.   

• Must have completed Full time BE/B-Tech in Electrical/Electronics/E&TC Engineering.

• Must have handled Electrical/Electronic components as a commodity. 

• Experience in coordinating technical decisions with teams across SW, HW, ME teams.

• Ability to Connect with Customers & understand the Quality requirement.

• Excellent communication and presentation skills.

What is Nice to Have

• Experience four-wheeler auto-ancillary company and have clear understanding of vehicle architecture. 

• Must have handled Electrical/Electronic components as a commodity. 

• Preferably handled Maruti Suzuki (SMG, Gujarat) as a Customer Quality Leader.

• 8-10 yrs. years of experience Customer Quality domain working as a lead position in last 5 years.

• Good knowledge of Quality management standards and certification process

• Experience in using agile methods. Strong analytical Skills.

• Fluent in English.

What Makes You Eligible

• Be willing to travel up to 20%, domestic only.

• This role is eligible to work remotely full-time in Harman Warehouse Office with occasional trips into the Harman Pune Plant office location required (this could be on 24-hour notice)

• Successfully complete a background investigation and drug screen as a condition of employment

• This position requires the use of a HARMAN or customer-owned vehicle. As such, any offer of employment will be contingent upon having a clean driving record, which will be evaluated and determined in HARMAN’s sole discretion, no more than four (4) active points for moving violations (issued by any motor vehicle agency), and no references to operating a vehicle under the influence of controlled substances within the last 10 years.

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location

• Access to employee