Senior Banker

Application Deadline:

07/27/2024

Address:

3331 No. 3 Road

Job Family Group:

Retail Banking Sales & Service

Note: Fluency in English and Mandarin are required

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Develops and implements an annual business development plan to maximize referrals / opportunities through proactive outreach to branch-managed small business clients, personal prospects from business banking, and other selected personal customers.

• Supports the growth in new business by developing personal and small business solutions tailored to unique / specific customer segments.

• Builds and manages a network of internal and external referral sources to grow BMO’s business and make referrals to BMO partners.

• Works with partners to proactively identify small business clients that are personal banking prospects.

• Contributes to growing loyalty by creating great customer experiences grounded in an understanding of the personal and small business banking needs of the customer.

• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions).

• Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.

• Supports customer transactions needs based on customer traffic.

• Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.

• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

• Helps determine business priorities and best sequence for execution of business / group strategy.

• Conducts independent analysis and assessment to resolve strategic issues.

• Acts as a role model for colleagues and supports branch leadership activities.

• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

• Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.

• Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.

• Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.

• Acts as a key member of a collaborative and versatile branch and market team.

• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.

• Organizes work information to ensure accuracy and completeness.

• Takes the initiative to find creative approaches that make each customer’s experience feel personal.

• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.

• Contributes to business results and the overall experience delivered in the branch.

• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.

• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.

• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.

• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.

• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.