Knowledge and Product Documentation Manager (m/f/d)
ShippeoAbout the role
Company Description
Founded in 2014, Shippeo is a global leader in real-time multimodal transportation visibility, helping major shippers and logistics service providers operate more collaborative, automated, sustainable, profitable, and customer-centric supply chains.
Hundreds of customers, including global brands such as Coca-Cola HBC, Carrefour, Renault Group, Schneider Electric, Total, Faurecia, Saint-Gobain and Eckes Granini, trust Shippeo to track more than 28 million shipments per year across 92 countries.
Having already raised €110 million in funding, Shippeo grows on average by 80% year on year. Our team of Shippians comprises 28 different nationalities, speaking a total of 24 languages.
Job Description
We are seeking a Knowledge and Product Documentation Manager to join our team. In this role, you will lead knowledge management activities, mentor 1 trainee, improve workflows, and promote a culture of continuous learning and knowledge sharing.
- Lead knowledge management activities and audit existing documentation resources (HelpCenter and external newsletter)
- Monitor KPIs, propose action plans, and ensure high-quality deliverables.
- Support localization management (Delivered by a Third party) and ensure consistent terminology.
- Establish processes for internal knowledge management and facilitate knowledge sharing.
- Manage the learning management system(LMS), optimise training content, and administer the tool.
Qualifications
- Previous experience in knowledge management or related roles as e.g. Technical Writer
- Strong project management and organisational skills.
- Excellent written and verbal communication skills in English.
- Familiarity with technical writing standards and tools (DITA).
- Knowledge of localization processes and tools.
- Proficiency in managing learning management systems.
- Ability to collaborate with cross-functional teams and stakeholders.
- Strong attention to detail and commitment to quality.
- If you are passionate about knowledge management, improving workflows, and driving organisational learning, we would love to hear from you. Apply now to join our team as a Knowledge Manager!
- You are based in Europe, ideally France, Germany, UK or the Netherlands
Additional Information
Recruitment Process :
- 1st interview with the hiring manager
- Home assignment
- Assignment presentation
We are looking for talents who share our values:
- 🚀 Ambition
- 💙 Care
- 🎯 Deliver
- 🤝 Collaboration
Find out more about our values in Our Culture Book
If you identify with our values and enjoy working in a fast-paced and international environment, Shippeo is just the place for you!
Would you like to discover more? Click here :
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