Special Services Coordinator

The Special Services Coordinator plays a key support role in departmental operations, facilitating communications, document management, clerical support, and administrative tasks to ensure efficiency and high-quality service. This position requires strong organizational skills, attention to detail, and the ability to manage multiple daily tasks.

This position is located onsite at our Topeka facility.
Why Join Us?
• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
• Lead and Inspire: Guide and mentor your team to achieve their full potential and success.
• Family Comes First: Total rewards package that promotes the idea of family first for all employees.
• Professional Growth Opportunities: Advance your career with ongoing training and development programs.
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
• Stability: 80 years of commitment, compassion and community
• Flexibility: options to work onsite, hybrid or remote available
• Balance: paid vacation and sick leave with paid maternity and paternity available immediately upon hire
• Inclusive Work Environment: We pride ourselves on fostering a diverse and inclusive workplace where everyone is valued and respected.
Compensation

$18.34- 21.80
Non-Exempt Grade 10
• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

What you’ll do:

Responsibilities: 

Manage incoming documents and correspondence by scanning, indexing, and maintaining electronic files, as well as sorting, copying, and printing materials for remote staff. Identify and classify incoming written inquiries accurately, apply appropriate coding, and route them to the correct personnel or department. Effectively prioritize and manage multiple tasks to maintain efficiency and meet business needs. Generate written acknowledgement to relevant internal and external parties daily. Receive and assess incoming calls, directing inquiries to the appropriate personnel or department for resolution. Log data and quality review reports on a daily, monthly, annual, and as-needed basis. Maintain supply inventory, restock supply cabinets, and place supply orders. Perform light physical tasks such as sorting papers and lifting up to 10 pounds.

Knowledge/Skills/Abilities:

• Ability to develop proficiency in department-specific systems and accurately identify and categorize inquiries following completion of training.
• Strong organizational skills with a demonstrated ability to multitask.
• Comfortable working in a fast-paced environment with frequent interruptions.
• Ability to research issues and exercise sound, independent judgment.
• Maintains strict confidentiality and displays a high level of professionalism.
• Strong verbal and written communication skills with a professional demeanor.

What you will need:

Education and Experience: 

• High school diploma or equivalent required

Physical Requirements:

• Ability to sit for extended periods.
• Ability to look at a computer screen for prolonged periods.
• Occasional walking, bending, or reaching within the office environment.
• Ability to lift and carry up to 10 pounds.

Benefits & Perks

• Base pay is only one component of your competitive Total Rewards package:
  • Incentive pay program (EPIP)
  • Health/Vision/Dental insurance
  • 6 weeks paid parental leave for new mothers and fathers
  • Fertility/Adoption assistance
  • 2 weeks paid caregiver leave
  • 5% 401(k) plan matching
  • Tuition reimbursement
  • Health & fitness benefits, discounts and resources

Our Commitment to Diversity, Equity, Inclusion, and Belonging

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB), where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (inc