Customer Success Manager: CSP Practice

Coretek is a leading Managed Services Provider dedicated to empowering organizations with cutting-edge technology solutions. We are Microsoft’s #1 Ranked Cloud Solution Provider (CSP) in the US and provide a Microsoft Centric suite of Cloud solutions as well as providing Hybrid Datacenter solutions leveraging industry leading technologies such as Palo Alto, Nutanix, and IGEL thin device solutions at the endpoint.  Our comprehensive suite of services enables businesses to streamline their operations, enhance security, and drive innovation. We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team.

Description

As a customer success manager at Coretek, you play a vital role in establishing and building relationships with our customers. Customer Success Managers are the primary point of customer contact and serve as trusted advisors. In charge of overseeing account management, ensuring customer satisfaction, managing service delivery, and identifying potential opportunities, you play a crucial role in achieving the business objectives of our customers.

Job Responsibilities:

• Ensure customer satisfaction, measure key performance indicators, and identify additional opportunities with established customer base
• Build and execute account plans from initial onboarding to continued relationship management
• Responsible for working with clients utilizing Microsoft Azure, Microsoft 365, AVD, and Azure DevOps technologies
• Educate established customers on product offerings and best practices
• Serve as a trusted advisor to customers by understanding business objectives and goals

Requirements

• Degree in business or computer related field
• Experience in customer experience or management role supporting and growing accounts
• Ability to present ideas and technologies to customers and internal stakeholders in a user-friendly manner
• Experience or comprehension of Azure and Microsoft technologies
• Experience working with customers throughout the org structure with the ability to establish relationships at multiple levels
• Multitasked oriented in a fast-paced environment with the ability to lead or influence customer meetings