Applications Administrator

Location:

1 Hamilton County Square - Noblesville, Indiana, 46060

Hamilton County is one of Indiana’s fastest growing, highest educated and wealthiest counties in the state and the Midwest. Two-thirds of the workforce lives and works in the county -- a percent that has remained constant since 2010.  Hamilton County is continually recognized in rankings ranging from “Best Cities to Relocate To” and “Best City to Raise a Family” to “Healthiest County in Indiana” and “Happiest Suburbs in the Nation”.  Come be a part of all Hamilton County has to offer as we work together to serve the citizens of Hamilton County.

Job Description:

POSITION DESCRIPTION

COUNTY OF HAMILTON, INDIANA

POSITION: Applications Administrator

DEPARTMENT: Information System Services

WORK SCHEDULE: 8:00 a.m. - 4:30 p.m., M-F

STATUS:  Full-time

FLSA STATUS:  Non-exempt

HOURLY RATE: $ 42.1099

To perform this position successfully, an individual must be able to perform each essential function of the position satisfactorily.  The requirements listed in this document are representative of the knowledge, skill, and/or ability required.  Hamilton County provides reasonable accommodations to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job, unless those accommodations would present an undue hardship.

Incumbent serves as Applications Administrator for Information System Services, responsible for managing, maintaining, and supporting enterprise applications to ensure optimal performance, security, and availability. This role involves configuring applications, troubleshooting issues, performing upgrades, and collaborating with internal teams and vendors to deliver reliable solutions that meet business needs.

DUTIES:

Manages and provides oversight to assigned enterprise software systems, implementing and upgrading enterprise software systems and customizations needed to meet department needs.

Plans, designs, implements, supports, and maintains mission-critical enterprise software systems, monitoring performance of applications and serving as subject matter expert for applications.

Assists in day-to-day management and oversight of Microsoft SQL, Oracle, and other database applications.

Serves as liaison with user agencies and software vendors.  Serves as a clearinghouse for issues, complaints, and enhancement requests, and provides a point of contact for vendors and end-user agencies.  Troubleshoots, reports, and maintains documentation of reported software issues to vendors.

Maintains user accounts and assigns appropriate permissions to enterprise systems, creating and maintaining permission templates.

Assists in software upgrades by serving as interface between business users, vendors, and departments.

Reviews software documentation for changes and enhancements and provides recommendations to departments on software upgrades and enhancements.

Provides technical support to enterprise systems users as needed, including receiving and responding to calls for assistance, identifying/researching problems, providing assistance and instruction, making minor repairs, or contacting appropriate vendor technical support providers as needed.

Maintains daily log and other required documentation of backups and work performed on various enterprise systems.

Creates, administers, and provides training for county-wide enterprise software systems.

Creates and develops database reports as required.

Periodically attends job-related conferences, trainings, and group meetings.

Performs related duties as assigned.

I.  JOB REQUIREMENTS:

Baccalaureate Degree in computer science or related field, and a minimum of five (5) years of increasingly responsible, relevant experience, or equivalent combination of education and experience.

Knowledge of Microsoft SQL Server or Oracle database administration with ability to create database reports using SQL scripting language and other relevant integration tools.

General knowledge of property assessment and billing of property taxes preferred.

Ability to make practical application of standard principles of systems administration, including policies, protocol, procedures, and resources to increase user productivity and quality of services.

Ability to read and interpret various technical manuals and documents, and plan, implement, and coordinate technical and administrative programs.