Senior Service Technician

Would you like to be responsible for the execution of the commissioning repair and maintenance work as agreed by Grundfos Service with our customers?

 

The Service Field & Workshop Technician is responsible for customer satisfaction in the assigned market, is technical accountable and works -individually or together with other Grundfos or ASP technicians in the workshop or in field in an efficient and professional manner.

 

Your main responsibilities:

 

• Makes a risk assessment for every task.
• Reports matters related to Safety, Health and Environment.
• Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field & workshop service.
• Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems.
• Assist your manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required.
• Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc;)
• Registers the identified product quality issues in the systems.
• Assists in project execution – installation support, commissioning etc;
• Implements the agreed maintenance services and SLA for service agreements.
• Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc including identified leads.
• Prepares inputs for quoting out-of-warranty repairs.
• Collects installed base information.
• Continues learning and development to build up hands-on service capability.
• Masters the use of service tools and equipment;
• Lives in Grundfos’s core values, takes responsibility for own actions and takes care of colleagues, partners and customers.

 

Your background:

We imagine that you have: 

 

• Technical education knowledge of electrical/mechanical/hydraulic
• Experience in the industry or comparable environment
• Experience with pumps and controls or other similar products/systems
• Flexible with working hours to meet customer’s expectations.
• SAP experience preferred – not mandatory.
• Ability to participate in work with processes or projects within the service environment.        

 

 

What’s in it for you?

 

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

 

In addition, your day-to-day benefits include:

• Company car with private use
• Up to 3 days’ additional paid leave for volunteering of your choice
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

 

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

 

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people

 

We look forward to hearing from you.