Technical Product Manager

Essential Job Functions

Product Design (the right business workflows)

• Own the roadmap for Forwarding Operations technology, covering centralization strategy, universal task inbox, orchestration and metadata layer, and AR/AP automation.
• Conduct deep process shadowing and interviews with ops teams across regions.
• Map current-state workflows from booking through customs clearance, documentation, and exception handling; and identify the highest-leverage automation opportunities.
• Design SOPs and future-state workflows; build mockups and POCs to validate operational feasibility before engineering investment.

Technical Design (the right approach)

• Define the architecture of an orchestration and metadata layer for workflow provider plug-ins, enabling the business to swap and integrate operational tools without rebuilding core flows.
• Lead technical design for a universal task inbox; a cross-system, cross-region queue for freight ops tasks.
• Oversee integrations with financial systems for AR/AP automation.
• Drive zero-touch execution initiatives for specific freight corridors and modes.
• Ensure standard engineering patterns are followed; identify and resolve cross-team capability gaps.

Success (execution and measurement)

• Define operational KPIs: task completion time, exception rates, manual touchpoints per shipment, and ops cost per file.
• Partner with performance management and training teams for structured ops rollouts.
• Create meaningful measurement frameworks throughout the project lifecycle, with particular emphasis on instrumentation during rollouts to track adoption, impact, and operational improvements.
• Instrument experiments with analytics and data science; evaluate automation impact rigorously.
• Drive adoption of new ops tools through change management and internal enablement.

Cross-team Coordination

• Build strong relationships with operations leadership across central and regional teams.
• Understand regional operational differences, customs regimes, carrier relationships, documentation standards and ensure platform flexibility to accommodate them.
• Serve as the primary voice of forwarding operations within the TPM and engineering teams.

Other Skills & Abilities

Cross-Functional Leadership & Technical Acumen:

• Demonstrated ability to lead cross-functionally across engineering, AI, data science, and business operations teams.
• Academic or practical experience with fundamentals of AI across modalities (vision, language, multimodal).
• Comfort reading and writing code; familiarity with modern application ecosystems including HTTP APIs, messaging and queueing systems, and typical software engineering patterns.
• Experience working in Agile or Scrum environments.
• Strong ability to build relationships across technical and non-technical stakeholders and translate between business requirements and technical constraints.

Domain and Measurement Expertise:

• Deep understanding of freight forwarding execution: bookings, documentation (BLs, AWBs, customs), and exception management.
• Experience designing workflow orchestration systems, task management platforms, or process automation tools.
• Strong comfort with financial operations technology; AR/AP systems and invoicing automation.
• Strong data orientation with ability to define and instrument operational KPIs from scratch.
• Proven track record of creating meaningful measurement frameworks, especially during product rollouts and organizational change initiatives.

Communication and Organization:

• Excellent communication skills with the ability to articulate complex technical and operational concepts to diverse audiences.
• Strong analytical skills with solid experience in writing functional and technical specifications.
• Strong teamwork skills in both local and distributed settings across different geographic locations.
• Strong organization skills with excellent attention to detail.
• Proficiency with product management tools, diagramming tools (Visio, Miro), and collaboration platforms.
• Ability to drive short-term actions consistent with long-term strategic goals.
• Effective listening skills and stakeholder empathy.

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

• Bachelor's degree in Computer Scie