Telephone Operator (FH)

Job Description

Operates ISDN-CENTREX CONSOLE and performs communication activities in accordance with applicable policies and procedures. Performs various clerical duties.

Job Responsibility

• * Operates Telephone console.
  • Answers incoming calls promptly on the Hospital main number and calls for the Operator and extends them to the appropriate extension number.Provides telephone and room numbers, as required.
  • Places local and long distance calls requested by authorized staff and logs them as they occur.
  • Logs patient information on telephone authorization forms.Maintains alphabetical patient logbook as well as current critical and expiration lists.
• Performs various communications and/or emergency activities.
  • Pages authorized personnel overhead, announces close of visiting hours, and other notifications as required.
  • Sends telegrams when requested by authorized Hospital staff, i.e., Administration, Directors, Physicians, Nursing Supervisors, etc.
  • Makes notifications involved with cardiac arrest, fire alarms, disasters, beeper pages, etc.
  • Monitors all trouble alarms, pages and logs all emergency codes; takes appropriate action relative to such alarms and emergencies.
  • Answers general, non-confidential questions of callers in a courteous fashion, according to Administrative policy.
  • Calls the floors to ascertain or give information regarding patient room changes, etc.
  • Answers the TTY (phone for the deaf) in a prompt manner.
  • Notifies New York Telephone Company Repair Service of all telephone repair problems, logs calls in repair book, and advises Supervisor of such repair calls.
  • Notifies management when beeper or overpaging system malfunctions, logs such malfunctioning and reports same to beeper company or maintenance contractor for overhead page system.
• Maintains various records, files, and cards, as required.
• Performs related duties, as required.

*ADA Essential Functions

 

Job Qualification

• High School Diploma or equivalent, required.
• Some computer and administrative experience, desired.
• Ability to communicate effectively.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).