Fronk Desk & Client Operations Specialist

Description

Do you take pride in great customer service, attention to detail, and exceptional organizational skills? If you also appreciate a supportive team culture, variety in your work, and making a positive difference while making a living, then you should join the Sprague family as a Client Operations Specialist.

Sprague Pest Solutions is one of the fastest-growing commercial pest control companies in the West, headquartered in Tacoma, WA. We are seeking a proactive problem-solver to join our Tacoma Operations Center.

What you’ll do:

• Work independently in a fast-paced call center environment
• Intake service requests and complaints, finding ways to wow the customer and turn failures into wins
• Be the face of Sprague and first impression of Sprague by overseeing the front desk
• Make collection calls, schedule services, and update account records
• Serve as a link between clients, management, service and sales teams to keep pest control operations running smoothly

What you bring to this role:

• 2+ years customer service experience
• 1+ years working in a call center or professional office environment
• High school diploma or equivalent
• Attention to detail and high standards of work quality
• Hunger for knowledge and professional development
• Competitive approach to both individual and team performance
• Willingness to take on new challenges and seek out opportunities to improve business operations

What we do at Sprague:

Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect, teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention.

What you’ll get working here:

• Salary: $20-25/hr to start (depending on experience)
• Pride in your work and the Sprague mission
• A supportive team environment based on family values
• Unlimited growth opportunities, with tuition assistance and leadership training

Benefits: 

• Health, Vision, Dental Insurance within 30 days of hire
• 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
• Paid time off: Personal time available day 1, holiday and vacation time after 90 days
• Child care assistance and college savings plan

All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Requirements

Must Haves: 

• 2+ years customer service experience and/or 1+ years working in a call center or professional office environment
• High school diploma or equivalent

Nice to Haves:

• 1+ years experience in B2B collections

Pre-Hire Screening Requirements:

• 5+ years Satisfactory Motor Vehicle Record
• Criminal Background Check: Federal, State, County
• Credit Check
• 5-Panel Drug Screen

Detailed Job Description:

Position Summary 

The primary function of the Client Operations Specialist is to provide friendly, knowledgeable, and prompt support for internal and external customers by quickly and effectively addressing actual or potential problems and taking advantage of opportunities to exceed client expectations. The Client Operations Specialists are the lifeline for our clients, service and sales teams to keep pest control operations running smoothly and effectively. The Client Operations Specialist is a problem-solving go-getter who thrives in a fast-paced environment with little direct supervision. 

Essential Duties and Responsibilities

• Answer incoming service requests by multi-line phone, email, or online portal
• Research customers’ requests to uncover all potential needs and concerns, then determine appropriate action
• Triage complaints