Account Supervisor

About the Role We are seeking an experienced Account Supervisor to lead the delivery of complex communications campaigns. You will oversee projects end-to-end, manage client relationships, and drive high-quality creative and strategic output while mentoring junior team members.

What you'll do:

• Client Leadership & Project Delivery Lead day-to-day management of accounts, ensuring delivery on time and within budget

• Build and maintain strong relationships with clients at multiple levels

• Anticipate client needs and proactively identify opportunities and risks Oversee large-scale integrated campaigns (film, digital, multi-channel)

• Creative & Strategic Direction Ensure all work meets the highest standards - on brief and impactful

• Shape and refine campaign strategy in collaboration with strategists Confidently present and discuss strategic and creative work with clients

• Push for innovation and continuous improvement in output Team Leadership & Development Mentor and support junior team members

• Foster strong collaboration across creative, strategy, and production teams

• Lead by example - driving energy, quality, and accountability across teams

• Commercial & Business Management Manage budgets, forecasts, and resource allocation

• Prepare and review fee proposals and scope changes Identify growth opportunities and contribute to new business proposals

• Focus on measurable outcomes and campaign effectiveness

What you'll bring:

• 5–8 years’ experience in communications or a related field Strong client management and stakeholder engagement skills

• Excellent written and verbal communication skills Solid understanding of commercial and operational processes

• Experience working on complex or government-related accounts is a plus

• What We’re Looking For Strategic thinker with strong problem-solving instincts

• Confident leader who can inspire teams and challenge clients constructively

• Deep interest in geopolitics, global affairs, and communications

• Ability to work independently and manage multiple priorities Bonus Points

• Experience working with government or international organizations

• Fluency (spoken, written, or reading) in Arabic or Farsi

WHAT YOU GET

We offer a competitive salary ($105,000-$125,000) and a benefits package designed to support your health, family life, financial wellbeing, and growth.

Family & parental support

• 12 weeks’ full pay for Primary Carers and 6 weeks for Secondary Carers (after one year of service; return requirements apply for subsequent leave)

• Applies to birth, adoption, and surrogacy

• Up to 10 days’ paid fertility leave per year (5 per cycle)

• 2 days’ paid leave for new grandparents

• $2,500 annual interest-free parental loan

• $6,000 interest-free fertility treatment loan

Healthcare & wellbeing

• Three medical plans (HSA at $0 cost; EPO 75% employer funded; PPO 65% employer funded)

• $0 employee-cost dental and vision

• 10 days’ health leave per year (mental and physical)

• 24/7 mental health support through Self Space

• Wellhub subscription

Financial & practical support

• 401(k) match (3% after 3 months; 4% after 1 year)

• Pre-tax commuter benefits

• 10 days’ paid military leave

• Full pay for jury duty (state/city payments declined)

• Uber/taxi home after 9:30pm

Time off & flexibility

• 23 days’ PTO (with 3 discretionary carryover days; CA/CO policies follow state mandate)

• 10 federal holidays, plus the day after Thanksgiving

• Option to swap 2 federal holidays (excluding Thanksgiving and the day after)

• Office closed between Christmas and New Year

• 10 days’ special emergency leave (including bereavement)

• 10 days’ volunteering leave (5 paid, 5 unpaid)

• Half-day for blood donation

• Work from anywhere for up to 2 weeks per year (subject to approval)