Client Service Representative- Medical Billing

Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time. 
Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.
As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.
Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.
This role reports in the VP of Revenue Cycle Management. The Client Service Representative manages client communication and billing in healthcare. Responsibilities include handling inquiries via phone, texts, and emails, responding to clinician inquiries, overseeing EHR tasks, and coordinating with the billing team. Tasks involve resolving accounts, verifying insurance, managing charges and payments, and following up on claims. Staying updated on insurance trends, reporting issues to management, and participating in billing projects are key. Strong communication, attention to detail, proficiency in billing software and EHR systems, and knowledge of insurance processes are vital for success.  

Our Pillars

• Make things easier.
• Forge genuine connections.
• Elevate the standard.

Roles and Responsibilities

• Roles and Responsibilities   
• Answer Client Phone lines and SMS/texts on Five9 portal.  
• Manages Billing Emails and responds or distributes emails accordingly.   
• Responds to Clinician inquiries via emails, phones and EHR tasks.  
• Manages EHR tasks to Billing Team.  
• Resolution of client accounts.  
• Interact and provide eligibility and benefits to office staff, providers, and clients as requested.  
• Coordinate account status with providers, staff, patient account representatives and management as needed.   
• Verify eligibility for insurance and/or coverage changes for established clients.  
• Posts CPT Testing and Paperwork charges.  
• Research of insurance updates and changes.  
• Review aged receivables by insurance or provider or days, follow-up on outstanding claims up to and including appeals.  
• Provide account status with providers, staff, clients, and management as  needed.  
• Review and edit client account information as needed.  
• Processes and Posts patient payments on balances due.  
• Correct data entry errors and reprocess claims for payment.  
• Correct Charge Entry error and resubmit corrected claims.  
• Identify accounts that require further collection efforts up to and including referral to collection agency.  
• Process written and verbal correspondence as related to collection efforts.  
• Initiate Client Payment Plans.  
• Post Adjustments to accounts accordingly.  
• Reports to Billing Managers on new insurance trends and new insurance carve-outs.   
• Reports to Billing Managers any insurance issues in efforts to improve quality.  
• Provide input to management and/or department meetings of ideas/suggestions that would enhance department productivity.  
• Participates in Billing Projects as assigned.  
• Perform other duties as may be assigned.  

Qualifications

• Possess a High School Diploma or GED/High School Equivalency.  
• Two years of previous experience in a medical/mental health billing office.  
• Knowledge of cont