The Company

Cape was founded in early 2022 by Palantir and Anduril alums with deep expertise in privacy and national security. While running Palantir’s US national security business, our CEO became passionate about privacy and security on mobile devices. Our mission is to be a force for good in global wireless.

At Cape, we are not just another cellular service provider; we are the architects of a privacy-centric movement that starts with the devices in your pocket. We are building a cellular network that helps citizens, including those responsible for our nation’s security, regain control of their own data.

We believe that where we are, where we go, and whom we are with are among our most personal information and should be kept private. Privacy is not something you achieve by limiting yourself or by doing less, it is a set of features to be built so you can do more. We have raised money from Andreessen Horowitz and other top-tier VCs, and are excited to grow the team.

The Team

We are relentless builders, constantly pushing the boundaries of what's possible and bringing to life ideas that have never before existed. Innovation is at the core of everything we do. At Cape, we trust our team to deliver greatness and empower them to make a profound impact. As a member of our team, you will collaborate seamlessly with our diverse group of talented engineers and other team members, enjoying dynamic interactions with colleagues from across the organization.

The Role

Enterprise Operations Analysts serve as the technical and operational backbone of our enterprise business ecosystem. While our account teams steer the high-level strategy, this role owns the high-stakes technical workflows that sustain our privacy-centric telco business. You are the versatile "field" expert—a bridge between internal engineering and enterprise stability. Your mission is to translate complex technical requirements into seamless operational reality, ensuring that in an environment where privacy and confidentiality are paramount, our delivery remains flawless and our customers remain mission-ready.

We are seeking a detail-oriented, proactive, and high-ownership Operations Analyst to serve as a critical driver of our Enterprise growth. In this role, you will take full end-to-end accountability for the operational health of our Enterprise business stream, encompassing technical support, fulfillment logistics, client training, and rigorous product QA. Your mission is to bridge the gap between product excellence and client success. By maintaining a "ready-to-field" posture and codifying complex processes into scalable playbooks, you will ensure our enterprise partners receive world-class reliability. You won't just be managing workflows; you will be optimizing the operational backbone that allows Cape to aggressively expand its footprint in the enterprise market.

Here are some ways you’ll make an impact

• Enterprise Operations Ownership: Assume end-to-end accountability for operational business outcomes within the Enterprise stream, ensuring departmental goals align with overarching corporate strategy.

• Tier 2 Technical Escalation: Serve as the definitive technical authority for post-sales issues, resolving high-complexity tickets through knowledge, troubleshooting and escalation to internal and external engineering teams.

• Fulfillment & Delivery Excellence: Lead the operational deployment of hardware and Cape services across the entire enterprise product portfolio, ensuring seamless delivery and client onboarding.

• Quality Assurance & Release Integrity: Execute end-to-end QA for weekly releases to validate compatibility across device, OS, and network layers; safeguard product stability by identifying and blocking high-risk deployments.

• Documentation & Scalability: Codify complex technical processes into comprehensive internal and external playbooks, establishing the foundational knowledge base required to scale enterprise support.

• Operational Agility: Maintain a "ready-to-field" posture, providing the flexibility to lead high-impact projects or pivot resources during critical workflow surges throughout the enterprise lifecycle.
  

Are you the candidate we are looking for? (Requirements for the role) You have:

• Command of Technical Communication: Ability to lead high-stakes technical dialogues with clarity, authority, and empathy. You can translate complex system issues into actionable solutions for enterprise stakeholders.

• The "Force Multiplier" Mindset: Exceptional capacity to manage high-volume workflows and na