Director Change Management & Communications

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

Overview  

The Director, Change Management and Communications is the senior-most advocate for change within the organization, leading transformation programs that blend digital and operational initiatives. This is a strategic leadership role to align stakeholder experiences around complex, technology-driven change, driving unified messaging, behavioral change, and capability confidence across Newbuilding & Innovation departments globally. By combining storytelling, marketing-style communications, and bite-sized learning interventions, this leader ensures that every stakeholder understands the “why,” “how,” and “what” of change - transforming adoption into advocacy. 
 
Responsibilities  

• Develop and execute the ongoing enterprise change and adoption strategy that spans transformation initiatives, both internal and client-side.  

• Drive clear communications and proactively identify the priorities and needs of diverse sets of Royal Caribbean Group stakeholders.  

• Translate complex technical changes into clear, compelling narratives that connect to value and business impact.  

• Partner with teams to identify communication gaps, measure engagement, and adapt content based on feedback and analytics, tying communications effectiveness to tangible business outcomes.  

• Build influence and advocacy programs, identifying change champions and enabling them to drive adoption within their teams.  

• Proactively manage change fatigue and capability overload through targeted messaging and prioritization support.  

• Partner with the Learning, AI and Process teams to design micro-learning and bite-sized training modules that drive self-sufficiency and reinforce key behaviors.  

• Curate and publish self-service resources that enable on-demand learning.  

• Collaborate with Mission Control and Execution and Strategy Teams across Newbuild to synchronize communications with delivery plans, milestones, and pilots.  

 

 

Qualifications  

• 15+ years of experience in leading large-scale change initiatives, with 5+ years in a senior leadership role.  

• Experience leading transformation initiatives, including technology modernization, product evolutions, and large-scale enterprise change.   

• Proven ability to craft and execute communication strategies that inspire behavioral change across diverse global teams.  

• Strong track record in internal engagement campaigns, ideally within transformation programs.  

• Deep expertise in structured change methodologies and internal communications tools.  

• Experience leading learning and enablement programs.  

• Experience advising C-suite executives in digital, marketing, CRM, or transformation contexts, with consulting experience preferred.  

• Ability to navigate in complex environments with global stakeholders.  

• Exceptional stakeholder management and executive presence, with a clear understanding of business transformation and adoption cycles.  

• Demonstrated ability to use data-driven insights to refine communication strategy.  

• Degree in Communications, Organizational Change, Marketing, or a related field.  

• Certifications like CCMP, Prosci, or PMP preferred.  

 

Education 

• Bachelor’s degree in Business, Communi