Technical Support Intern

Summer Internship | Hybrid

Interested in AI, machine learning, and IoT technologies and how they’re used in real-world applications? Rehrig Pacific is looking for a Technical Support Intern to support our innovative Vision Object Recognition (VOR) and smart-enabled lift solutions.

This full-time, hybrid summer internship offers hands-on experience working with both software and hardware, including time at a manufacturing facility. You’ll collaborate with our Delivery Solutions Support Team and cross-functional partners to see how technology drives supply chain and delivery efficiency.

What You’ll Do

Hardware & Software Support

• Troubleshoot customer data and software-related issues.

• Assist with basic hardware troubleshooting.

• Support communication layer issues (cellular, Wi-Fi, and networking).

• Use SQL queries to research and resolve common technical problems.

Implementation & Configuration

• Install and configure device firmware and software.

• Assist with system setup, data loads, and API configurations.

• Monitor daily files, review product SKU lists, and identify exceptions.

System Monitoring & Testing

• Participate in quality assurance (QA) and user acceptance testing (UAT).

• Validate software deployments and updates.

• Review daily system health metrics and KPIs to identify trends.

Customer & Technical Support

• Create, track, and resolve customer cases in Salesforce Service Cloud.

• Gain exposure to Salesforce modules such as Asset Management, Knowledge, and Case Management.

• Create knowledge-base documentation for internal teams and customers.

Technologies You’ll Be Exposed To

• Microsoft SQL

• Linux / Ubuntu Core

• AWS (S3, QuickSight, APIs)

• Datadog

• Salesforce

• Machine Learning & data models

• RFID and GPS technologies

What We’re Looking For

• Currently pursuing a degree in Engineering, MIS, Computer Science, Data Science, Business, or a related field.

• Ability to work independently while managing multiple priorities.

• Strong problem-solving and analytical skills.

• Excellent verbal and written communication skills.

• Ability to quickly learn and apply new technologies.

• Proficiency in Microsoft Excel.

• Exposure to SQL Server or database technologies is a plus.