People Operations Generalist

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Our Fulfillment Center team works on-site to support our physical operations and plays a vital role in delivering the Babylist experience. Our partner teams are distributed remotely across the U.S., Canada, and Mexico. Whether in person or remote, we show up consistently, stay focused on our purpose, leverage AI to amplify our impact, and deliver results—together, from anywhere.

For this role: You'll be onsite 5 days per week (Tuesday-Saturday) with either a 4:00am-12:30pm or 2:00pm-10:30pm shift, supporting our seven-day, multi-shift operation and 350+ team members while staying connected to the broader People Ops team through regular virtual collaboration.

What the Role Is

As the People Operations Generalist embedded at our Fulfillment Center in Commercial Point, OH, you'll handle the first pass on employee relations and People Ops requests for 350+ hourly fulfillment team members across three operational shifts, with an onsite Coordinator and Manager providing ongoing support and escalation coverage. This is a hands-on, team member focused role where you'll serve as the first point of contact for leave management, benefits administration, and compliance matters. You'll work collaboratively with your onsite People Ops team while acting as a trusted partner and consultant to warehouse supervisors and operations leadership.

This role is ideal for someone who thrives in fast-paced operational settings, enjoys being on the floor rather than behind a desk, and wants to be deeply involved in the full HR function for a site. You'll need to think on your feet, handle ambiguity, and work collaboratively with operations to support shared business goals.

Who You Are

• 3-5 Years of HR Generalist Experience: You've supported hourly employees in warehouses, distribution centers, manufacturing facilities, or similar operational environments
• Employee Relations Experience: You've conducted workplace investigations, coached managers through difficult conversations, and managed performance issues and terminations
• Leave and Accommodation Management: You've handled disability claims, family leave requests, workplace injuries, and accommodation processes from start to finish
• Employment Law Knowledge: You understand workplace regulations and can explain them clearly to managers and employees in practical terms
• Systems Proficiency: You're comfortable using HRIS platforms and case management tools to track issues, maintain accurate records, and stay organized
• Schedule Flexibility: You're genuinely ready to work early mornings, evenings, or weekends to support our 7-day, multi-shift operation
• Sound Judgment: You know when to handle situations independently and when to escalate for additional guidance
• Composure Under Pressure: You stay calm and professional during urgent situations, conflicts, and sensitive conversations
• Proactive Mindset: You don't just solve problems—you think about how to prevent them from happening again
• Clear Communication: You translate HR concepts and policies into straightforward language that resonates with all audiences
• Independent Collaborator: You work autonomously on-site while staying connected and aligned with the broader team
• Growth-Oriented: You're eager to build your expertise, take on new challenges, and expand your responsibilities over time
• AI Forward: You're comfortable and enthusiastic about working in an AI-forward enviro