Product Owner, Manager - Digital CX - Acton, Mass or San Diego, CA (Hybrid)

Position Overview:

The Product Owner, Manager will be responsible for developing and commercializing new products and line extensions for Insulet's Digital Customer Experience.

The successful leader will have experience leading digital product management for global connected products, with the ability to translate business goals into high-impact product initiatives. Informed by deep understanding of customer needs, competitive dynamics in the market, and technology constraints and opportunities, he/she/they will develop and lead the execution of a roadmap that positions Insulet for sustained market leadership. They’ll achieve this by cultivating empowered, high-impact teams, and guiding teams through the full product development lifecycle, providing strong cross-functional leadership. He/she/they will develop and own business cases for new product initiatives and work cross functionally to deliver market-beating products on-time and on-budget, to advance Insulet’s mission to improve the lives of people with diabetes.

Responsibilities

Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities.
Lead teams through data-driven processes to test commercial viability and technical feasibility, and then translate learnings into business cases informed by clear roadmaps and global platform execution plans
Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals
Own full product lifecycle, guiding trade-offs and release plans for new features, launches in new global markets, in-market sustaining activities, and technical debt retirement
Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment
Responsible for on-market product performance, including but not limited to market share, retention, product complaints, etc.
Accountable to build and deliver business cases
Lead execution and release of product initiatives with technology teams, medical, regulatory, manufacturing and other teams across Insulet to lead on-budget, on-time cross-functional execution to realize value and advance Insulet’s mission
Collaborate with Product Marketing Managers to shape integrated launch strategy for global products
Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at Insulet
Coordinate on architecture and scalability requirements and guide investment timing
Create bottom-up planning for annual & strategic plans
Coordinate medical & scientific input & review
Collaborate on franchise roadmap and priorities in relation to enterprise-wide strategies
Key Decision Rights

Decisions related to product strategy, including setting product roadmap and defining feature sets
Decisions related to priority of product features and improvements

Required Leadership Skills & Behaviors

A passionate, inspirational leader who leads with an enterprise mindset, challenges the status quo, and can align the organization behind a clear vision and strategy
Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working
Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams.

Required Skills and Competencies

Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals
Strong business acumen and passion for delivering impact by executing world-changing technologies
Strong market sensing, customer intimacy translated into customer needs and achievable product requirements; instinctively a data-driven decision maker
An enterprise-level thinker and leader in decision making
Strong ability to influence, interact, and lead globally
Strong cross-functional leader, able to bring out the best in cross-functional colleagues to guide swift, effective trade-offs and decision-making
Ability to translate complex strategies into high impact tactical initiatives with strong project management
Ability to work cross functionally to develop and realize business case for investments anchored i