Sr. Data Scientist, Consumer Experimentation and Insight (Hybrid)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS is a Fortune 6 company aiming to inspire customers to consistently choose us as their health and wellness go-to retailer by delivering the most relevant and rewarding personalized experiences through a world-class personalization and loyalty program. This is a top initiative within the company, and we have a team dedicated to recruiting the best talent in the world to help propel us to this goal. The company has invested in state-of-the-art technology, scaling of our loyalty program, and deep expertise in analytics and data science to continuously strive for excellence and innovation in this space.

As part of the Analytics & Behavior Change function, the Consumer Experimentation and Insight team helps lead our mission to be a consumer-centric, data-driven organization. This team relentlessly works to grow CVS’s customer engagement by identifying opportunities and optimizing strategy thru continuous test and learn. Team leverages structured/unstructured and cross business unit data and analytical solutions to transform data into actionable insights at greater scale. We are looking for the best, the brightest and the most passionate analytics visionaries to join our team and help us deliver on this initiative.

As the Senior Data Scientist, you will work with cross functional experts to identify business opportunities, optimize consumer engagement strategies by leading hypothesis-driven approach. Your work will answer the key questions like: What problems are critical to customers and business? How do we solve with the most effective yet systemic and data-driven approach?

This position will be based in one of our Analytics Hubs (Boston, NY, or RI) and will report to the Director, Consumer Experimentation and Insight with consistent exposure to senior leadership within A&BC.

Responsibilities

• Lead test and learn initiatives that evaluate new innovative ways to enhance our customers engagement and business growth
• Lead audience strategy, experimental design, impact simulation, intervention recommendation, and measurement plan to support key initiatives experiments
• Lead the team to build and oversee the management of various data products and experimentation platform
• Develop project plans on the enhancement and evolution of the data products and experimentation platform -- colleague facing tools and capability to enable continuous test and learn at scale and to enable actionable insight generation at speed
• Be analytical thought leader by being able to simplify complex problems, processes or projects into component parts explore and evaluate them systematically
• Lead with strategic thinking by identifying a vision along with the plans, which need to be implemented to meet the end goal, evaluating situations, decisions, and issues in the short, medium, and long term
• Develop impactful documents for executive leadership and business partners that effectively communicate the strategic initiatives, progress, achievements and impact of analytical solutions and platform
• Create, execute, and own product marketing plan to drive user adoption and change management

LOCATION: Hybrid schedule (Tue, Wed, & Thu every week in office) in NYC, Boston/Wellesley, or Woonsocket, RI office. Must reside within a commutable distance.

Required Qualifications:

• 3+ years of strategy consulting or strategy teams in large companies as a product owner
• 3+ years of work experience in experimentation
• Mastery of problem solving and decision-making skills
• Mastery of collaboration and teamwork
• Mastery of structured thinking and verbal/written communication
• Mastery of Microsoft Excel/Word/PowerPoint for strategic planning, documentation, and executive level communication

Programming/Technical Qualifications:

• Strong programming skills in Python and SQL
• Experience with experiment design (A/B/N testing, multivariate testing, randomized-controlled test, causal infere