Mgr Customer Service

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

Manages the implementation of policies to drive an exceptional customer experience.

Job Requirements

• Allocating resources and coaching customer service team to achieve performance goals and objectives.
• Identifying and driving corrective actions and improvement projects that will raise Customer satisfaction levels.
• Partnering with local and distributed operations and other teams to ensure proper utilization of resources and achievement of service levels and financial objectives.
• Coordinating with other customer interaction functions to understand total customer relationship and provide unified service.

What your background should look like

Generally requires Bachelors degree in appropriate field with 12 or more years of experience; or Masters degree with 10 or more years of experience; or PhD level with 6 or more years of experience; or local equivalent

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork