Director, Quality Program Management (PMO)

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

The Director, Quality Program Management sits on the Compounding PMO, reporting to the Director of Program Management, and is responsible for supporting The Global Head of Quality across all 503a & 503b compounding programs. This is a director level project management role that will individually manage quality initiatives as well as lead a growing team of Quality Program Managers.

The goal of this role is to anticipate, mitigate, and navigate risk, maintain clear internal communication across all related teams company-wide, and keep all teams moving forward and in sync. This role will require a combination of exceptional people and project management skills, highly technical knowledge of regulatory and quality requirements, and confident dexterity in navigating a dynamic and growing organization. The scope of this role will be broad and adaptive to support our teams and facilities as they grow. 

This role will be responsible for managing teams remotely as well as on-site. This role is a remote role with regular travel (up to 50% of the time) to our facilities located in Ohio, Arizona, and California.

You Will:

• Build and manage a growing team of Quality Project and Program Managers that are responsible for managing 503a and 503b sterile and non-sterile pharmaceutical compounding programs
• Directly support the SVP, Global Quality and Quality, Safety, and Compliance team’s needs and objectives, including developing & driving forward key performance indicators of success of the department and its employees.
• Develop and execute a Quality Initiatives roadmap for our 503a & 503b facilities in Arizona and Ohio, aligning departmental objectives with the company's overall goals.
• Develop schedules for projects of varying sizes and scopes including preventative maintenance, major projects, and facility modifications. Coordinates shutdowns with operational management to ensure the availability of resources for timely completion to maximize manufacturing capability, as needed.
• Collaborate closely with cross-functional teams, including Operations, Pharmacy, and other functional areas to ensure synergy and alignment in supporting the manufacturing process.
• Manage day-to-day activities of the roadmap and all assigned projects, ensuring the team has clear directives and meets critical deliverables and timelines
• Show agility by adapting projects as they develop and change in order to meet the technical challenges in compliance with current Good Manufacturing Practice guidelines.
• Utilize your in-depth experience with Quality Management Systems, including Change Controls, corrective and preventive actions to drive the highest quality standards across the organization.
• Drive process definition for a growing team, including implementing new tools and technologies to support streamlined & efficient processes.
• Drive accountability across the organization to complete programs and initiatives on time.
• Inform and escalate to the SVP, Global Quality on a regular basis in a clear and concise format.
• Drive continuous improvement by managing projects and recommending techniques to enhance equipment, system, and process robustness and maintain the facility in peak condition.
• This role will be responsible for managing teams remotely as well as on-site. This is a remote role with regular travel (50% of the time) to our compounding pharmacies located in Los Alamitos, CA; Gilbert, AZ; and Columbus, OH.

You Have:

• 12+ years of project management experience in the Pharmaceuti