Customer Support Manager

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Our people are on the front lines of our organization, building strong, long term business relationships and promoting our mission critical communication products and services to our valued State & Local Government customers. The Customer Support Manager delivers exceptional service to our customers, always. We pride ourselves on our knowledge, expertise and ability to solve problems efficiently and effectively. This exciting new opportunity is supporting State & Local Government in New Jersey and Long Island.

Job Description

• In this challenging and rewarding role you will have full responsibility for a portfolio of State and Local Government customers across New Jersey/Long Island territory.
• Using your expert customer service skills and the wealth of knowledge that will surround you on this team, you will ensure customer satisfaction during the delivery of Motorola’s Lifecycle Services (LCS) products to State and Local Government and commercial markets customers.
• As a team player, you will be responsible for marketing sophisticated / integrated service programs to multiple layers within our customer organizations, working closely with the direct and indirect Sales teams.  
• The Customer Support Manager is responsible for the development of service account plans and profiles, goals and strategies within assigned accounts. Major emphasis includes developing customer relationships that will position Motorola for service growth throughout the designated customer base. 

Main Responsibilities:

• Relationship Management
• Contract Renewals
• Proposals
• Accurate Forecasting
• Compliance (Governmental and Motorola contracting requirements and procedure)
• P&L Performance
• Working To Targets / Goals

Candidate Requirements:

• This role requires a solid working knowledge of Microsoft and Google applications
• 3-5 years of experience in Customer Account Management role within a highly technical environment
• Knowledge of Motorola RF radio systems, products, and/or services would be an advantage

Basic Requirements

• 3+ years of experience in one of the following: Radio Network Support, Customer Support, Systems Management, Field Support, Sales Support, Account Management, Finance or Sales
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If y