C003780 Senior Account Manager (External Customers) (NS) - TUE 29 Oct

Deadline Date: Tuesday 29 October 2024

Requirement: Senior Account Manager (External Customers)

Location: Brussels, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 278

Required Start Date: 9 December 2024

End Contract Date: 31 December 2024

Required Security Clearance: NATO SECRET

Duties and Role:

Under the direction of the External Customers Section Head, the incumbent will perform duties such as the following:

• Support the development of jointly owned Customer Agreements (incl. resolving basic legal issues), e.g. Price Proposals, technical arrangements...
• Build long-term, strategic relationships with senior stakeholders (internal and external) and support actions to improve relations and open communications with and between stakeholders.
• Understand Customer's business and needs and support a joint and coordinated approach to requirement coherence within a given portfolio of Customer Agreements.
• Manage Business Intake for supported Customers and deliver Price/Project Proposals for supported Customers in accordance with the relevant processes and Direction & Guidance by Management and Governance.
• Ensure that the formal NCI Agency Customer Agreements are in line with expectations of Customers.
• Monitor in-year execution of Agreements once they are in force, including customer issue/problem handling and participating in review meetings.
• Contribute to the NCI Agency, COO and Branch business planning process.
• Provide reporting material as required.
• Take proactive initiative in nurturing and managing customer relationships and promote the NCI Agency's capabilities across the different ICT/C4ISR domains.
• Build and Maintain a Customer CRM picture that will help the rest of the agency to understand the Customer's responsibilities, key players, issues, forecast, satisfaction levels, key initiatives, etc.
• Engage with both Customers and relevant stakeholders for the resolution of issues should they arise, including supporting the complaint handling process.
• Support the Principal/Senior Account Manager in contributing to: the development of the Demand Forecast, based on the understanding of Customer Requirements; t