Care Coordinator - Senior (47958)

SUMMARY:

The Senior Care Coordinator oversees the coordination of client services within the healthcare facility, managing a team of Care Coordinators, Enrollment Specialists, and Housing Specialists. This role involves ensuring compliance with HUD regulations, optimizing resource utilization, and leading quality improvement initiatives. The ideal candidate will have a strong background in social services, case management, or a related field, along with leadership experience and a passion for helping vulnerable populations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct assessments and program intakes for individuals seeking rapid re-housing services.
• Ensure data is accurate and complete and that all required accompanying documentation is collected.
• Update case notes in electronic case management system in a timely manner.
• Participate in the intake and orientation process of new program participants.
• Provide direct case management services in the office and on field/home visits.
• Provide hands-on assistance to enable clients to find suitable housing, including accompanying clients to apartment viewings and conducting neighborhood research throughout NYC and surrounding areas.
• Advocate on behalf of the veteran with landlords and brokers to overcome any issues or challenges to securing suitable housing.
• Work collaboratively with community housing specialists to identify suitable housing.
• Conduct housing inspections for identified units prior to financial assistance being requested.
• Mediate household and/or landlord-tenant disputes that threaten housing stability. Serve as point-of-contact for landlords and maintain positive landlord relationships;
• Conduct assessments and program intakes for individuals seeking rapid re-housing services.
• Develop and update housing stability plans to assist participants to obtain or maintain permanent housing. Identify household’s strengths, needs, abilities, and preferences.
• Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits.
• Work collaboratively with community housing specialists to identify suitable housing.
• Perform additional tasks as required, supporting the organization's ongoing operations, including front desk support and scheduling assistance.

JOB QUALIFICATIONS:

• Education:
  • Bachelor’s degree in Social Work, Human Services, Public Administration, or a related field (preferred).
• Experience:
  • Minimum of 5 years of experience in social services, case management, or a similar role.
  • 3-5 years management and progressive leadership experience in healthcare or related field.
  • Knowledge of HUD regulations and experience with HUD-funded programs (preferred).
• Skill Required:
  • Strong organizational skills need to manage diverse responsibilities and provide services at various sites
  • Ability to establish and maintain effective working relationships with colleagues, clients and contracted providers of health care services
  • Ability to plan, organizes, implement, and evaluate needs assessments; action plans; and professional development activities