Guest Relations Associate

The starting rate for this position is $16.46 per hour and varies based on experience.

Job Summary

This role functions as an ambassador of Corewell. This position greets, directs and responds factually to direct and telephone inquiries from patients, their families, visitors, vendors and others upon entering the facility. Utilizes appropriate hospital information system for inquiry purposes. Directs, escorts or provides wheelchair transport assistance to visitors, patients, vendors and others to designated areas. Arranges and assists with external transportation services for patients. Collaborates and assists volunteer staff in the reception areas. Delivers or arranges delivery of flowers and gifts to patients and hospital departments. Monitors and maintains the general appearance of the reception desk and main hospital. Contact appropriate departments for cleaning and/or repairs as needed. Assures the availability of wheelchairs to address the needs of incoming patients and families.

Essential Functions

• Greets visitors, vendors and/or staff promptly and courteously upon arrival. Makes inquiry to determine their needs, confirms appointments, answers inquiries factually and directs or escorts to the proper person or area.
• Contacts and/or collaborates with Security staff regarding suspicious visitor / patient behavior and difficult families. Alerts appropriate hospital and security staff in the event of the development of an emergency or a potentially dangerous situation with patients and families.
• Provides direction, escorts or provides wheelchair transport for patients to designated patient care areas as needed.
• Responds to telephone inquiries, provides factual information, relays information or transfers calls as appropriate.
• Delivers or arranges for pickup of gifts and flowers to patient rooms or hospital departments.
• Collaborates with patient reception/registration and security staff to ensure the efficient flow of visitors and patients.
• Arranges or assists with external transportation services for patients as needed.
• Maintains the general appearance of the lobby areas. Contacts and reports any liquid spills to environmental or maintenance departments for repairs or cleaning as necessary. Cordon off the spill area to warn and ensure the safety of patients, visitors and staff from slip and falls.
• Regularly provides direction and guidance to volunteer staff with courtesy and tact. Provides orientation and training to new volunteer staff as requested.

How Corewell Health cares for you 

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. 
• On-demand pay program powered by Payactiv 
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! 
• Optional identity theft protection, home and auto insurance, pet insurance 
• Traditional and Roth retirement options with service contribution and match savings 
• Relocation assistance (OPTIONAL) 

Qualifications

Required

• High School Diploma or equivalent.
• Minimum of 1 year in a direct customer service/reception role.

Preferred

• Experience in a hospital setting
• Guest relations, hospitality, or concierge experience is highly desired.

About Corewell Health 

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. 

Primary Location

SITE - Dearborn Hospital - 18101 Oakwood Blvd - Dearborn

Department Name

Hospitality - Dearborn

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

20

Hours of Work

5:30 a.m. to 2:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

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