Orlando Onsite Technical Support & Sales Representative

This position requires newly hired Technical Support and Sales Representatives to work in our office located at 4000 Millenia Blvd, Orlando, FL 32839.

Technical Support & Sales Representative
Location: Orlando, FL
Pay Rate: $20.00 /hour base pay
Schedule: 5 days/week (average) Full Time

Make money moves with Asurion! 

• $20/hr base pay (guaranteed)
•  Pay Per Experience (PPX) Model – incentive pay based on positive customer outcomes. Top experts make up to $32+/hr!
• You will move to the PPX Model once your training has been completed (4-6 weeks average time to train)
   

The only thing we’re more passionate about is our people. 
At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. 

We take care of you (benefits/perks):

•  Base pay is guaranteed and paid biweekly. Earned pay can now be accessed early!
•  Based on your sales performance, you'll get extra money
• We offer 3-4 weeks of paid training where your success is our top priority! We provide hands-on training in serving customers, solving tech problems, and refining top-notch selling skills.
• Generous medical, dental and vision benefits program after 30 days of employment
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
•  Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support
• Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities
• Visit Asurion Benefits Central: https://www.abcinfoshare.online/ to explore our perks, including Part-Time and Full-time medical, dental and vision benefits!

As a Technical Support & Sales Representative, here’s what you can expect to do:

• Evaluate and troubleshoot with customer concerns
• Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
• Utilize call center technology to solution, input, track, and report customer issues
• Meet goals and grow from feedback and coaching
• 3-4 weeks of in class training, additional 2-4 weeks of floor training directly paired with peers
• Sell Asurion smart home and other products on every call
• Directly connected to PPX incentives
•  Spending 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time)
• When needed, escalate calls appropriately
• Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Here’s what you’ll bring to the team:

•  Minimum education: Highschool Diploma (or equivalent)
• Strong knowledge of software troubleshooting techniques
• Ability to achieve sales and customer experience goals and objectives
• oThis is a sales role, team members in this role have sales activity goals that must be met to be successful
• Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
• Strong attention to detail while multitasking with speed and accuracy
• Excellent phone etiquette and communication skills
• Flexibility to adapt to the needs of the customer, the business, and your team
• Display commitment through a reliable track record of attendance and performance
• Computer literacy and ability to type 25-35 words per minute and learn call center software
• A passing hiring assessment (soft skill scenario modeling and product knowledge)
•  Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn
• Including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications

Please note that this is not a remote position. The Technical Support Representative will be required to work on-site at our location.

About Asurion

At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions.
•    Put Customers First
•    Play A Team Sport
•    Take Ownership
•    Collaborate and Then Commit
•    Reach Full Potential

Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. We create innovative te