TFC-MEDICAL COORDINATOR

The Medical Coordinator is responsible for assessing, facilitating, and monitoring all
components of unaccompanied children medical services.

Essential Functions:
1. Formulate treatment authorization request to Point Comfort Underwriters for clients.
2. Serve as the subject matter expert of Point Comfort Underwriters Insurance.
3. Develop, recruit, and maintain positive working relationships between contracted providers to
include all health providers and related partners.
4. Manage and maintain the record-keeping process to ensure there is an effective filing
system in which information is forwarded smoothly.
5. Ensure documentation and filing compliance with all required forms in accordance with the
agency, state licensing, and ORR.
6. Reconcile and address all billing errors to ensure accurate billing with no profit loss.
7. Maintain accurate, up-to-date information on foster children in care while meeting DHS,
ORR, and Lutheran Services Carolinas documentation and reporting requirements.
8. Stay abreast of all agency, federal, and state regulatory requirements related to social
services
9. Periodically travel to health care provider facilities to build positive working relationships and
transport/escort clients to medical appointments.
10. Works closely with the Case Management Team to coordinate medical services and
documentation.
11. Other duties as assigned by supervisor.
 

Education: High school diploma or equivalent degree.

Experience: Experience working in a medical setting with medical billing and recording keeping
experience. Experience working with children.

Specific skills/abilities: Bilingual (Spanish/English). Ability to independently with limited
supervision. Ability to navigate the US medical system. Excellent oral and written
communication skills. Attention to detail and data quality. Multitasking, problem solving,
analytical and organization skills. Time management skills. Proficiency in Microsoft Office
applications and other computer skills sufficient to perform essential functions (using the UC
Portal, and internal e-case management software, Internet and e-mail applications.). Awareness
and sensitivity to the service population’s cultural and socio-economic characteristics is
required.

Specialized knowledge, licenses, etc: Sensitivity to cultural and socioeconomic differences.
Valid drivers license.

Preferences:
• Certifications relevant to medical services such as medical billing

Working Conditions/Physical Requirements:
1. Usual office conditions; sitting at desk for extended period of time, in front of computer
2. Transportation of clients in personal vehicle may be required.
3. Occasional out of state travel may be required.