Director of Client Services, Information Technology [R0150618]

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The University of Nevada, Las Vegas invites applications for Director of Client Services, Information Technology [R0150618].

ROLE of the POSITION

The Director of Client Services provides strategic leadership and operational oversight both within the Client Services unit and across the Office of Information Technology (OIT). The Director drives the execution of the strategic vision for the unit in alignment with the mission of OIT and the university. This position is responsible for developing operational policies that complement university, NSHE, state, and federal regulations, and for making high-level programmatic and financial decisions that address current and emerging campus needs.

The Director of Client Services leads the strategic vision and operational excellence for desktop/endpoint support services, computer lifecycle services, help desk services, application support services, cloud collaboration suite services, campus ID card services, account and access services, client-facing initiatives, and support for distributed IT. This leadership includes developing and maintaining operational processes within accepted standards and best practices, ensuring compliance with OIT and campus policies, and driving continuous improvement through data-driven decision-making.

The Director is actively involved in university-level strategic planning, IT governance, and potentially NSHE technology groups. This position facilitates diverse workgroups, meetings, and committees to further organizational, university, and NSHE goals. The Director ensures that Client Services operates as a highly effective, customer-focused organization that exemplifies OIT values and maintains strong collaborative relationships across the campus community and within the Nevada System of Higher Education.

Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with