ITSM Employee Experience Associate

About Us:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Proud to share LSEG in Romania is Great Place to Work certified (Sept ’24 – Sept ’25). Learn more about life and purpose of our company directly from the Romanian colleagues’ video: Bucharest, Romania | Where We Work | LSEG

Role Description:

The ITSM Employee Experience role will be responsible for end-to-end management of ITSM related communications and learning and development (L&D) activities. It will craft, implement, and refine a mechanism to ensure useful, consistent messaging is shared with the department. This will champion the work done within ITSM and build awareness of achievements within Infrastructure & Cloud. It will ensure ITSM related L&D, such as ITSM process learning material, is maintained, delivered, and consumed by the relevant audience to ensure employee capability and compliance.
This role will be accountable for the communications that are sent out to the ITSM department. This will be a mixture of channels like Viva Engage and email. It will also be accountable for managing the Learning and Development log for employees which will need to set up from scratch. ITSM training needs to be managed as most of the Engineering department will need to complete this training to ensure compliance.

Key Responsibilities:

• Collate successes and messaging from ITSM to share with the department
• Create a regular cadence of sending communications
• Building a communications plan to map out when comms should be sent, ensuring alignment with the wider I&C comms team.
• Map out what will be shared in the comms which will involve getting items from across the ITSM department to share.
• Maintain and drive the Learning and Development register for ITSM to upskill the department to be best in class

Candidate Profile / Key Skills:

• Proficient experience driving department wide comms and training.
• Strong English written and verbal communication skills with the ability to tailor messages appropriately.
• Experience delivering excellent stakeholder management.
• Strong analytical skills, ability to conduct data analysis in Microsoft Excel and identify data points critical for decision making.

Benefits:

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We maximise each employee’s potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days’ holiday per year
• 1 additional day off for your Birthday