POS After Sales Specialist

Company Description

As a POS After Sales Specialist, you will ensure that cold Red Bull is readily available to give wings to people and ideas across the country. Responsibilities include project management, oversight of the execution of repair and decommissioning processes, managing transportation damage claims and reconciliation, and spare parts management. Key elements of this role include building and maintaining cross-department, vendor, and field relationships to streamline ways of working and build processes to fill the gaps related to after-sales portion of the RBNAs POS Supply Chain.

The world of Red Bull is constantly evolving, and we are looking for critical thinkers who thrive in fast-paced work environments. Nothing at Red Bull is traditional – including Operations – and the confidence to question, communicate, and improve processes is a must. 

Job Description

AFTER SALES MANAGEMENT

Responsible for overall program performance

Manage After Sales KPI’s

Set expectations and manage Quality Control for POS conditions, maintenance, shipping, and tracking.

Identify and strategically resolve After Sales challenges to prevent unnecessary loss of sales.

Manage relationship with Austria on all International Spare Parts Purchase Requests.

Identify and implement process improvements

Responsible for all After Sales invoicing

VENDOR MANAGEMENT

Responsible for benchmarking current vendors and After Sales network

Accountable for overall vendor performance

Decision maker when identifying new vendors in underperforming markets

Create vendor contracts between Red Bull and service providers

Responsible for thorough onboarding of new vendors

Ensure vendor compliance within RBNA and HQ-provided standards and processes

Manage vendor requests and support when needed

PROJECT MANAGEMENT

Manage large-scale Cold Equipment projects (recalls, EPA guideline updates, mass scrapping, etc.)

Ideation and implementation of business support projects

Responsible for Cold Equipment claims management process for field and vendors

Responsible for forecasting and ordering spare parts for servicing

Manage project scope and expectations with respective vendors

Lead on department-specific projects for Specialty Retail and Vending

SYSTEMS/SOFTWARE MANAGEMENT

Identify and outline business needs around Zendesk

Accountable for new asset profiling and data within the asset management software

Collaborate with stakeholders to align on enhancements and solutions

Test and implement enhancements to the software tool

Create and disseminate training content for the user base

Responsible for the accuracy of master data

BUSINESS INSIGHTS

Executing the overall Cold Equipment Strategy

Responsible for internal alignment on all Cold Equipment business matters

Data analysis on historic data and trends to forecast future needs and improvements

Provide updates to Business and Leadership teams

Annually supply international data

Speak to the life cycle of Cold Equipment through field usage

Qualifications

Bachelor’s Degree preferred, ideally in a related field to the position requirements

Experience managing business partner and 3rd party vendor relationships

Experience in a function related to logistics, warehousing, or transportation with demonstrated knowledge of logistics and materials management preferred

Strong familiarization with Cold Equipment

Managed multiple projects simultaneously

Outstanding customer service skills

Organizational and problem-solving skills

Familiar with logistics functions within SAP or a comparable ERP system preferred

Analytical skills with Microsoft Excel experience

Comfortable working with technological systems and databases

Work under pressure, in time-sensitive operations, and in a fast-paced environment

Additional Information

The base salary range for this position is $76,095 to $84,105 + cash incentives Actual salary offer may vary based on work experience. The base pay range is subject to change and may be modified in the future.

Our current Benefits include:

Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)

Red Bull North America, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any