Central Carrier Operations Coordinator

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 550 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

Position Summary 

The Carrier Operations Coordinator serves as the primary liaison between HUB International's MWW, MWE & HRT regions and insurance carrier partners and HUB employees. This role manages all aspects of carrier relationships, including appointments, contracting, documentation processing, and portal access management. The coordinator ensures seamless communication and operational efficiency between internal teams and external carrier partners.  In addition to the carrier relationship, the Carrier Operations Coordinator handles a wide verity of process listed below.  

Primary Responsibilities 

Documentation Management 

• Manage Electronic Funds Transfer (EFT) forms submission and tracking 

• Process signature requests for documents requiring principal producer signatures 

• Coordinate Business Associate Agreements (BAAs) with carrier partners 

• Handle client policy documents requiring carrier coordination

• Process Letters of Agreement (LOAs) and distribute to appropriate parties 

• Submit Non-Disclosure Agreements (NDAs) to legal department for review and approval 

Carrier Communications & Information Management 

• Serve as central point of contact for carrier-related inquiries 

• Provide agency and agent information to internal teams and carrier partners 

• Monitor and manage the Central Carrier Ops email inbox for principal producer correspondence 

• Route actionable emails to appropriate client service teams 

• Maintain organized records of carrier communications and requests 

Appointments & Contracting 

• Process new producer appointments with carrier partners